Travel Concierge (FT) (AM) ("Conserje de Viajes")

EVANS HOTELS LLC • San Diego, CA

1d • Onsite

About The Position

The Travel Concierge (“Conserje de Viajes”) is a key member of the leisure sales team, responsible for delivering a seamless and highly personalized booking experience for FIT guests, travel advisors, and corporate travelers across Evans Hotels, including The Lodge at Torrey Pines, Catamaran Resort Hotel and Spa, and Bahia Resort Hotel. This role serves as a central point of contact for high-touch reservations and complex itineraries, supporting both revenue generation and guest satisfaction. Working closely with the Director of Leisure Sales and the Corporate and Leisure Sales Manager, the Travel Concierge helps drive conversion, strengthen advisor and client relationships, and ensure consistent, elevated experience across the portfolio.

Requirements

• 2–3 years of experience in luxury hospitality, reservations, concierge, or travel advisory support.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Previous similar position in a hotel, preferably in a luxury hotel, or similar business entity preferred.
• Experience working with FIT travelers, travel advisors, and corporate clients.
• Strong understanding of luxury guest expectations and high-touch service delivery.
• Knowledge of San Diego and coastal Southern California experiences, including dining, wellness, and recreation.
• Availability to work on weekends and holidays is required.
• Experience with hotel systems and CRM platforms.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.

Responsibilities

• Manage and convert inbound FIT, travel advisor, and corporate traveler inquiries across all Evans Hotels properties.
• Serve as a dedicated booking resource for high-value and high-touch reservations requiring personalized service.
• Ensure all new FIT reservations are processed daily.
• Distribution of opening and closing dates in the FIT Free Sell Calendar.
• Support the Director of Leisure Sales and Corporate and Leisure Sales Manager with lead follow-up, booking coordination, and client communication.
• Assist in managing preferred partner programs, consortia bookings, and negotiated corporate traveler requests.
• Updates the monthly FIT, Corporate Club, and Luxury Consortia production sheets. As well as run production reports from the property PMS.
• Curate tailored itineraries including accommodations, dining, spa, golf, and local experiences aligned with each property’s positioning.
• Provide anticipatory, detail-oriented service from initial inquiry through pre-arrival coordination.
• Ensure all guest preferences, special requests, VIP arrangements, and amenity requests are accurately captured and executed.
• Act as a brand ambassador for Evans Hotels, delivering a consistent tone and experience across all touchpoints.
• Serve as a responsive and knowledgeable contact for travel advisors, ensuring timely communication and follow-through.
• Build and maintain strong relationships with key advisor networks and repeat clients.
• Support advisor engagement through personalized service, accurate booking execution, and problem resolution.
• Ensure alignment with consortia and preferred partner program requirements.
• Coordinate completion of required health, safety, and standability forms.
• Identify opportunities to maximize revenue through strategic upselling, packaging, and experience enhancements.
• Ensure rate integrity and proper application of promotions, packages, and negotiated rates.
• Track inquiries and conversion activity, supporting reporting and insights for the sales team.
• Contribute to achieving leisure and corporate transient revenue goals across the portfolio.
• Collaborate with reservations, front office, spa, golf, and food and beverage teams to ensure seamless execution of all arrangements.
• Maintain accurate and detailed records in CRM and reservation systems.
• Support VIP arrivals, special events, and pre-arrival planning across properties.
• Ensure all communications are polished, timely, and aligned with brand standards.
• Performs additional duties and responsibilities as directed by the leadership team.

Benefits

• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees