Travel & Concierge Experience Bilingual Manager

American Express•Montreal, QC

4d•CA$100,000 - CA$150,000

About The Position

A successful Manager within American Express Travel & Concierge Experience (TCE) has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team and building connections and engagement to drive outstanding business results. This role will lead teams within TCE Canada Operations. They will coach a team of highly skilled and motivated Team Leaders and Travel Consultants who designing unforgettable trips and experiences for our Premium Card Members. The Manager will establish a coaching culture centered around colleague well-being, obsess over the colleague experience, and provide consistent and on-going coaching and feedback to ensure their teams are performing at the highest level. The Manager will set agenda providing clear goals and individual performance goals, use performance metrics and reporting to drive performance and business results, and monitor customer interactions to ensure extraordinary service. The Manager is an entrepreneur who is an advocate and supporter for both their employees and their customers. They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious, constantly striving for information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Requirements

Leadership ability to inspire their team.
Ability to build connections and engagement to drive outstanding business results.
Bilingual skills (implied by title).

Nice To Haves

Passion for delivering extraordinary service.
Thrive in ambiguity.
Intellectually curious.
Constantly striving for information about their team, the business, and the industry.

Responsibilities

Establish a coaching culture centered around colleague well-being.
Obsess over the colleague experience.
Provide consistent and on-going coaching and feedback to ensure teams are performing at the highest level.
Set agenda providing clear goals and individual performance goals.
Use performance metrics and reporting to drive performance and business results.
Monitor customer interactions to ensure extraordinary service.
Lead teams within TCE Canada Operations.
Coach a team of highly skilled and motivated Team Leaders and Travel Consultants.
Design unforgettable trips and experiences for Premium Card Members.
Act as an entrepreneur, advocate, and supporter for both employees and customers.
Effectively lead the team through change.
Share a passion for growth and knowledge with teams and peers.