Personal Travel Concierge

The Ritz-Carlton Yacht Collection•Fort Lauderdale, FL

9d•$80,000 - $150,000•Hybrid

About The Position

The Personal Travel Concierge is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential direct guests in the USA, Canada, and Latin America. In this elite-level sales role, you will manage a database of guests who have expressed interest in sailing with The Ritz-Carlton Yacht Collection. You'll build strong guest relationships, provide white-glove service, VIP access, and real-time support. Our Personal Travel Concierge is a sales position with total earning potential of $80,000 - $150,000 annually (Base + Commission).

Requirements

5+ years’ experience as a sales professional in a high-end travel or sales environment
A proven track record of consistently surpassing sales targets and revenue goals
Experience working in a call center environment, taking both inbound and outbound interactions
Clear, persuasive communication with strong relationship-building skills
Comfortable with technology, using CRM systems such as Salesforce, Microsoft Office, and virtual collaboration tools like Teams
Flexible in schedule—you’re available for evenings, weekends, and holidays to serve guests in various time zones
Equipped with a dedicated home office: wired high-speed internet (minimum 25 Mbps) and a quiet workspace
Must commit to delivering a high level of customer service
Possess excellent written & verbal communication skills
Bilingual - fluent Spanish or Portuguese is a plus
Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to sell & service each reservation effectively
Maximizes opportunities to increase sales revenue by offering additional amenities and ancillary products
Ability to follow our exclusive Ritz-Carlton Yacht Collection Sales Process
Ability to learn and utilize the reservations system

Nice To Haves

Bilingual - fluent Spanish or Portuguese is a plus

Responsibilities

Curate exceptional journeys by recommending yacht itineraries, onboard experiences, and shore excursions.
Make 75-100 daily outbound calls following up with guests that have expressed interest on our website or have requested more information on our product (No cold calling).
Handle inbound sales calls from guests and answer questions about destinations, amenities, and pricing.
Maintain detailed CRM records and ensure timely follow-up on every lead.
Embrace feedback, stay coachable, and pursue sales goals with determination and a proactive mindset.
Live The Ritz-Carlton service values every day, ensuring each interaction reflects our commitment to legendary hospitality.
Offer ancillary services like: Travel Protection, Air & Hotel, and Excursions.