Travel Center General Manager

Pilot Company•Toledo, OH

17h•Onsite

About The Position

Pilot Company is seeking an experienced Retail General Manager to oversee high-volume retail facilities. The role involves generating and executing travel center and restaurant business plans to meet standards, sales, and profit objectives, while ensuring customer satisfaction. The General Manager will also be responsible for ensuring customer expectations are met, conducting meetings with subordinate employees, and maintaining effective vendor relationships. This role requires building, coaching, managing, and developing teams through staffing, interviewing, hiring, and training. Additional responsibilities include driving sales, managing team members, tracking inventory, providing customer service, and performing P&L analysis.

Requirements

Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Ability to work a flexible schedule of nights, days, weekends and holidays
Exemplify integrity and accountability at the managerial level
Demonstrate excellent team leadership skills

Responsibilities

Oversee high-volume retail facilities
Generate and execute travel center and restaurant business plans
Achieve established standards, sales, and profit objectives
Ensure customer satisfaction and that customer expectations are met
Conduct meetings with subordinate employees
Maintain effective vendor relationships
Build, coach, manage, and develop teams (staffing, interviewing, hiring, training)
Drive sales
Manage team members
Track inventory
Provide customer service
Perform P&L analysis