Travel Center Customer Service Representative

Red Hawk Casino • Placerville, CA

170d • Onsite

About The Position

This role is responsible for providing excellent customer service and completing assigned shift duties. Employees are expected to safeguard company assets, follow policies regarding cash control and safe operation, and adhere to correct vendor check-in procedures. Prompt attention to hazardous conditions and completion of end-of-shift paperwork are also key responsibilities. Additional duties may be assigned by the Store Manager.

Requirements

• Ability to read, understand, and write English at an eighth-grade level.
• Ability to hear the spoken word.
• Pass all required training, including alcohol, tobacco, UST, and food handler testing.
• Eighth-grade level math competency for making change, completing reports, and accounting for products.
• Sufficient visual acuity to check identification.
• Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
• Ability to lift up to 50 pounds (e.g., carrying cases of drinks) at least once per shift.
• Ability to stock shelves and coolers, including working in a cooler at 36 degrees for up to 30 minutes at a time.

Responsibilities

• Provide excellent customer service, including opening additional registers when more than two customers are waiting.
• Complete all assigned shift duties.
• Safeguard company assets unless physical safety is jeopardized.
• Follow company policies regarding cash control and proper safe operation.
• Follow correct vendor check-in procedures.
• Complete all end-of-shift paperwork.
• Address any spills or hazardous conditions immediately.
• Perform other duties as assigned by the Store Manager.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED