Travel Card Program-Lead Analyst

IFAS LLC•Charleston, SC

About The Position

Essential Job Functions: Job Responsibilities Provides direct support to the Travel Card Program Manager, provide background information, trend analysis and feasibility studies in implementing new programs and resolutions to problems. Provides excellent service when interacting with customers. Front line support via incoming emails and phone calls - assists the customer through the entire process of research, gathering data, performing analysis, and resolving the issue. Become expert in and provide guidance on federal travel charge card regulations and directives to DoS employees. Tracking, updating, and analyzing customer inquiries. Phone calls, e-mails, and customer inquiries are in support of the ISO 9001 key performance metrics. Draft, edit, obtain clearance on, and then release Department Notices, Broadcasts and Communication Bulletins. Conducting studies/analyses to improve and/or implement processes and outcomes within the Travel Card Program. This includes implementation of OMB Circular A-123 Appendix B requirements, the GSA SmartPay 3 contract, and enhancement of rebates received by the DoS, and OMB and OIG recommendations, etc. Perform and document analysis of business functions and operational processes for the TCP. Provide support for the management, coordination and implementation of operational procedures, systems, and processes. Have strong Microsoft skills, including Excel, PowerPoint, Access, and Word. Promptly draft articles for publication in a self-help tool, GFS Knowledge Base, which details in a Q&A format the resolution provided in Service Now for common customer questions on TCP policies, procedures, and issues. Draft PowerPoint TCP presentations for training and informational sessions. Leadership Responsibilities: Assists Assistant Program Manager with supporting the employees on the team and ensuring they are set up for success in their role. Creates an expectations document for the team. Establishes and maintains recurring 1 on 1 coaching meetings with employees. Submits systems access requests. Conducts team introductions and trainings. Involvement in recruiting, interviewing, and selection of future team members. Builds relationships with members of the team; gains an understanding of the individuals on the team and works to encourage their growth and success. Conducts meetings and identifies areas of opportunity for trainings for team to enhance professional development. Assists Assistant Project Manager with projects and other responsibilities. Must be able to work on several tasks simultaneously and to work independently without any higher-level coordination or direction for day-to-day activities.

Requirements

Proficiency in Microsoft Office Suite
Advanced knowledge with Microsoft Excel
Ability to learn and use financial software
Exceptional written and oral communication skills are a must
Education Requirements: A four-year degree from an accredited university or college. Master’s degree is preferable. Experience can be substituted for education requirements as follows: 2 years of college + 2 years’ experience relative to the specific position, or 4 years’ experience relevant to the specific position.
CPA certification or Certified Government Financial Manager (CGFM) is highly desirable.
A financial analyst would support a defined operation or function, such as examination for invoices for technical errors, recommending action to certifying officials, processing transaction exceptions according to prescribed procedures, recording obligations, recording expenditures, preparing source documentation for requisitions for services, or maintaining memorandum records supporting budget formulation and/or execution.
Must qualify for a Top Secret/SCI security clearance.

Nice To Haves

Experience using a help desk ticketing or customer relationship management system is preferred.
Exceptional oral, written, and interpersonal communication skills. Ability to communicate professionally, tactfully, and courteously to customers, coworkers, and management.
Demonstrated positive customer service and team-oriented attitude.
Demonstrated ability to multi-task in a self-motivated, cross-functional environment.
Exceptional listening, critical thinking, and analytical skills.
Demonstrated ability to anticipate needs beyond duties assigned and to act.
Experience in large complex systems.
Demonstrated technical skills, task leadership and communications skills.
Experience in analysis of automated financial management systems.
Senior level experience with large financial management/accounting systems similar in size, scope, and complexity to the Dos systems.
Subject matter experience with accounting and financial management policies, practices, reporting, and operations is desirable.
The capability to analyze complex financial systems requirements, problems, and issues; and develop, communicate, and implement cost-effective solutions.
The Department prefers candidates that have experience with Department of State financial systems and accounting practices.

Responsibilities

Provides direct support to the Travel Card Program Manager, provide background information, trend analysis and feasibility studies in implementing new programs and resolutions to problems.
Provides excellent service when interacting with customers. Front line support via incoming emails and phone calls - assists the customer through the entire process of research, gathering data, performing analysis, and resolving the issue.
Become expert in and provide guidance on federal travel charge card regulations and directives to DoS employees.
Tracking, updating, and analyzing customer inquiries. Phone calls, e-mails, and customer inquiries are in support of the ISO 9001 key performance metrics.
Draft, edit, obtain clearance on, and then release Department Notices, Broadcasts and Communication Bulletins.
Conducting studies/analyses to improve and/or implement processes and outcomes within the Travel Card Program. This includes implementation of OMB Circular A-123 Appendix B requirements, the GSA SmartPay 3 contract, and enhancement of rebates received by the DoS, and OMB and OIG recommendations, etc.
Perform and document analysis of business functions and operational processes for the TCP.
Provide support for the management, coordination and implementation of operational procedures, systems, and processes.
Have strong Microsoft skills, including Excel, PowerPoint, Access, and Word.
Promptly draft articles for publication in a self-help tool, GFS Knowledge Base, which details in a Q&A format the resolution provided in Service Now for common customer questions on TCP policies, procedures, and issues.
Draft PowerPoint TCP presentations for training and informational sessions.
Assists Assistant Program Manager with supporting the employees on the team and ensuring they are set up for success in their role.
Creates an expectations document for the team.
Establishes and maintains recurring 1 on 1 coaching meetings with employees.
Submits systems access requests.
Conducts team introductions and trainings.
Involvement in recruiting, interviewing, and selection of future team members.
Builds relationships with members of the team; gains an understanding of the individuals on the team and works to encourage their growth and success.
Conducts meetings and identifies areas of opportunity for trainings for team to enhance professional development.
Assists Assistant Project Manager with projects and other responsibilities.
Must be able to work on several tasks simultaneously and to work independently without any higher-level coordination or direction for day-to-day activities.