Analyst, Travel & Corporate Card

Dave & Buster's Inc.•Coppell, TX

6d•$50,940 - $67,920•Onsite

About The Position

The Travel & Corporate Card Analyst will be responsible for the day-to-day administration, support, and optimization of the organization's SAP Concur Travel and Expense management system. This role ensures the efficient processing of T&E data, maintains compliance with company policies, and provides user support to employees across the organization.

Requirements

A high school diploma or GED is required.
Minimum of 3-5 years of experience in T&E expense experience, audits, or accounting.
Proven experience working with SAP Concur systems, including Expense Management, Travel Management, and Invoice Management modules.
Experience resolving helpdesk tickets and providing end-user support.
Strong analytical and problem-solving skills, with the ability to review data, identify trends, and conduct audits.
Excellent written and verbal communication skills to effectively interact with employees, stakeholders, and external vendors.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Knowledge of financial controls, audit processes, and corporate policies related to expense management.
Ability to work independently and as part of a team, with excellent organizational and time management skills.

Responsibilities

Provide daily operational support for SAP Concur modules (e.g., Request, Expense, Travel, and Invoice).
Resolve system errors and troubleshoot technical issues within Concur.
Manage helpdesk tickets related to SAP Concur in a timely and efficient manner.
Collaborate with internal IT teams and external vendors to resolve technical issues and ensure system integrations (e.g., with ERP systems, corporate card platforms).
Lead training sessions and provide ongoing support to employees on using the Concur system for expense submission, travel booking, and policy adherence.
Develop and maintain user guides, FAQs, and other support materials for the Concur platform.
Answer employee inquiries and assist with account maintenance, expense reconciliation, and system-related issues.
Ensure compliance with company T&E policies through regular audits and reviews of expense reports.
Monitor and maintain daily system operations to ensure compliance and accuracy.
Collaborate with Internal Audit and Compliance teams to enforce policies via system rules.
Generate and analyze reports on corporate card usage, expense trends, and compliance for leadership insights.
Utilize data to identify areas for process improvement and optimization within T&E operations.
Continuously improve processes to enable the business to scale and maintain a strong internal control environment.
Identify, propose, and implement process improvements related to T&E management.