Corporate Travel Consultant

CAA Club Group•Markham, ON

About The Position

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies. Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!

Requirements

Post Secondary Degree or Diploma, Travel and Tourism preferred or equivalent combination of education and experience
5+ Travel industry experience with knowledge in Corporate Travel, Airline and GDS Systems specifically Sabre
TICO certified
Contact Centre Experience
High attention to detail and strong customer service skills

Nice To Haves

CTC or CTM preferred

Responsibilities

Coordinate travel arrangements for internal Corporate stakeholders, including Board Members.
Build and maintain strong relationships with internal partners, providing support and assistance while prioritizing Associate safety.
Demonstrate a strong knowledge of the travel industry and Corporate travel requirements.
Advise clients on a wide range of travel options, including vacation packages, cruises, escorted tours, flights, rail, accommodations, car rentals, and travel insurance; ensuring all required documentation is completed and promote additional travel-related products.
Maintain up-to-date knowledge of industry standards, trends, and technologies, including CAA security protocols, IATA and TICO regulations, insurance policies, supplier terms and conditions, and compliance with the Travel Act.
Adhere to established processes within the Travel Contact Centre, ensuring compliance while contributing to improved service levels and customer satisfaction.
Manage group ticketing requests efficiently and within required timelines.
Continuously identifies opportunities to enhance and streamline Corporate travel processes.