Travel Business Support Associate

Kainos•Halifax, NS

About The Position

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Business Support Associate in Kainos, you will be responsible for providing high quality administrative services and processes that support the core business at Kainos. You will be accountable for delivering high quality work in line with company policies and process guidelines. You will be working as part of a team to effectively deliver support to the core business. This role would be to support our in-house travel team. You’ll use your previous knowledge of the travel industry to identify advance travel requirements to promote effective cost management, make recommendations about travel vendors and locations to staff, manage travel costs and project re-charges, and prepare quotations for travellers. You’ll be able to work quickly and proactively as issues might arise to reschedule flights, remedy travel problems, and resolve scheduling conflicts, as well as ensuring that all business trips are covered by the Kainos Travel Insurance Policy and that staff are assisted with travel insurance claims.

Requirements

A minimum of 3 years’ experience working in a business travel environment with an approachable, mature, collaborative style.
Ability to carry out responsibilities in accordance with company policies, procedures, and processes.
Demonstrate commercial awareness and understanding of project and business dynamics.
Effective personal time management and planning skills to deliver a high level of accuracy and attention to detail in tight timeframes/targets.
Ability to work efficiently, make sensible decisions under pressure and prioritise your workload in a fast-paced environment, taking a balanced view of client and traveller demands.
A self-starter who can work on their own initiatives with minimal supervision.
Proven ability of strong team skills, including taking direction from others.
Effective verbal and written communication skills with both staff and external stakeholders.
Experience with Office 365 Suite or equivalent.
Highly flexible, with willingness to work flexible hours at peak times.

Nice To Haves

Ability to work efficiently in a fast-paced environment and make sensible decisions.
Ability to collaborate effectively within a multi-disciplined team.
Ability to identify and communicate areas for improvement within the team and business.
Previous experience in a similar role or customer service environment.
Experience with JIRA, Kimble, Microsoft teams, SharePoint or Workday.

Responsibilities

Providing high quality administrative services and processes that support the core business at Kainos.
Delivering high quality work in line with company policies and process guidelines.
Working as part of a team to effectively deliver support to the core business.
Supporting the in-house travel team.
Using previous knowledge of the travel industry to identify advance travel requirements to promote effective cost management.
Making recommendations about travel vendors and locations to staff.
Managing travel costs and project re-charges.
Preparing quotations for travellers.
Working quickly and proactively as issues might arise to reschedule flights, remedy travel problems, and resolve scheduling conflicts.
Ensuring that all business trips are covered by the Kainos Travel Insurance Policy.
Assisting staff with travel insurance claims.