Travel Automation Analyst
About The Position
In this role, you will support and review low level complexity help desk requests. As a Travel Automation Analyst, you will provide a proactive and consultative approach to programming basic entry level solutions, learn, understand, and adhere to department guidelines and procedures consistently, provide basic troubleshooting for key information related to client concerns, programming errors, and escalations, focus on basic routine requirements gathering and routine writing, QC Web updates per help desk requests, provide an on-going resource for OBT and QCE implementation projects, submit requests to detach and/or attach global standard optional or custom routines, and QC Web account creation for project implementations.
Requirements
- Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
- Strong hands-on knowledge of all aspects of the travel reservation process
- Ability to work on multiple projects concurrently
- Excellent organization and time management skills
- Proven customer service skills
- Good knowledge in Microsoft Office products
- Strong verbal and written communication skills in English
Nice To Haves
- Working knowledge of Sabre and Amadeus GDS systems is a plus
Responsibilities
- Provide a proactive and consultative approach to programming basic entry level solutions
- Learn, understand, and adhere to department guidelines and procedures consistently
- Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations
- Focus on basic routine requirements gathering and routine writing
- QC Web updates per help desk requests
- Provide an on-going resource for OBT and QCE implementation projects
- Submit requests to detach and/or attach global standard optional or custom routines
- QC Web account creation for project implementations
Benefits
- Flexible working hours
- Work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
