Travel Analyst (Home Based) [Open to Internal and External applicants]

UNDP•New York, NY

3d•Remote

About The Position

In the United Nations Development Programme, General Operations (GO) is entrusted with the delivery of travel services to the UNDP and partner agencies within the UN system. The Travel Services Section of GO wishes to strengthen processes for efficient and quality travel services. The Travel Analyst will work as part of General Operations in the Bureau of Management Services, UNDP Headquarters New York and will report to the Travel Manager. The Travel Analyst is responsible for supporting the review of the travel policy as well the delivery of travel support services.

Requirements

Advanced university degree (master’s degree or equivalent) in Business Administration, Public Administration, Management, Logistics, Accounting or any other relevant areas is required.
A first-level university degree (bachelor’s degree) in the above fields of study, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in administrative and operational management, with travel management, procurement, and finance duties is required.
Experience in the usage of computers and office software packages (MS Word, Excel etc.) and web-based management systems.
Experience and understanding of UN and UNDP operations and procurement processes.
Experience with UNall and corporate ERP system (Quantum) or any other UN ERP System that handles travel functions similarly to the UNall / Quantum ERP system.
Experience with certification of UN Travel Documents and G4 visa issuance.
Fluency in English is required.

Nice To Haves

Working knowledge of another UN language is desired.

Responsibilities

Coordination with stakeholders ensuring relevant data is collected, analyzed and reported on a regular basis.
Provision of guidance to ensure optimal engagement with suppliers and travel services beneficiaries, contributing to operational efficiencies with event owners and supplier managers.
Report production and analysis
Participate in the sourcing of a consultancy firm to assist with the policy review.
Ensure implementation of operational strategies in alignment with governing rules and regulations, with a focus on consistency and quality of travel management.
Coordinate and manage travel arrangements for clients using the Central Travel Desk (staff and consultants/secondees), as well as non UNDP meeting/workshop participants, liaising closely with the UNDP contracted travel management company.
Follow up to ensure key performance metrics are met and service delivery standards are maintained.
Provide policy guidance and process travel claims for UNDP and non UNDP travellers covered by the service; follow up with relevant HQ operations and travel support units to ensure requests are processed correctly and on a timely basis.
Support follow up with HQ operations and travel support units to ensure approval and processing of Travel Requests (TR) and Travel Claims (TCs), Purchase Orders (POs), and invoices in a timely manner.
Compile and validate required information and documentation to facilitate the authorization and payment processes.
Produce and provide travel related reports, including regular and ad hoc reporting as required.
Monitor service delivery trends and operational performance indicators to identify issues and propose process improvements.
Communicate travel management best practices to event owners and other stakeholders.
Prepare and maintain training and reference materials to facilitate knowledge building and knowledge sharing.
Monitor USG flights after hours as needed.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.