Travel Agent - Norfolk, NE

Auto Club Group•Norfolk, NE

3d•Onsite

About The Position

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.

Requirements

High school diploma or equivalent
1-year business to consumer sales

Nice To Haves

New to The Auto Club Group (to qualify for signing bonus)

Responsibilities

Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.
Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
Receive and champion customer concerns through to resolution.
Achieve assigned travel, membership, and credit card sales goals.
Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
Prepare complex and/or large-scale domestic and international travel packages.
Complete reservations and advise clients regarding documentation requirements.
Make necessary travel arrangements, including reservations, payment collection, and document processing.
Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

Benefits

Signing Bonus ($1,500 to $3,000, dependent on experience)
Base pay plus supplemental pay or commissions
Uncapped earning potential (commissions on travel, membership, and credit card sales)
Guaranteed commission payouts
Quarterly new hire on-pace bonus
Overtime eligibility
Free leads
In-office travel events and walk-in traffic
Direct-to-consumer marketing support
Exclusive Preferred Partner discounted rates and member benefits
Inside support structure to reduce administrative work
Support from Air Desk and Inside Sales Agents
Interactive group system for seamless booking
Free Travel Partner training certifications
Travel benefits for completing online training programs
Familiarization tours and cruises
International Airlines Travel Agent Network Card (IATAN) benefits (hotel/car rental discounts, discounted cruise/tour rates)
Complimentary membership with the American Society of Travel Advisors (ASTA)
Medical plans with multiple coverage options
HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan
Company match on 401(k) contributions
Additional company contribution to 401(k)
Health Savings Account (HSA) options
Flexible Spending Accounts (FSA) options
Accrual-based Paid Time Off (PTO)
10 company-paid holidays annually (full-time)
8 company-paid holidays annually (part-time)
1 mental health day
2 floating holidays
1 volunteer day
Paid leave programs (parental, bereavement, jury duty, military)
Tuition assistance (up to $5,250 annually)
Professional certification support (100% reimbursement)
Opportunities for career development and advancement
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program