Remote Customer Service – TRAVEL ADVISOR

Hallford Travels•Erie, PA

11d•Remote

About The Position

We are seeking friendly, dependable, and service-oriented individuals to join the team as a Travel Advisor. This role assists clients with vacation planning, coordinates travel arrangements, and supports clients throughout the booking process. It is suited to people who enjoy helping others, communicate well, and are interested in supporting travelers in a remote environment. The Travel Advisor provides customer service to clients planning vacations; researches and coordinates travel options such as vacation packages, cruises, tours, and hotel accommodations; answers questions and shares travel-related information; and communicates with travel suppliers to confirm reservations and booking details. The role also maintains accurate records of client communications and travel arrangements, stays informed about promotions, supplier updates, and destination information, and assists clients before and after travel when needed.

Requirements

Strong customer service skills.
Strong communication skills.
Ability to work independently in a remote environment.
Comfort using email, online platforms, and basic computer tools.
Organization and attention to detail.
Positive attitude and professional communication style.

Nice To Haves

Previous experience in customer service or travel is helpful but not required.

Responsibilities

Provide excellent customer service to clients planning vacations.
Research and coordinate travel options, including vacation packages, cruises, tours, and hotel accommodations.
Respond to client questions and provide travel-related information.
Communicate with travel suppliers to confirm reservations and booking details.
Maintain accurate records of client communications and travel arrangements.
Stay informed about travel promotions, supplier updates, and destination information.
Assist clients before and after travel when needed.