Remote Customer Service – TRAVEL ADVISOR

Hallford Travels•Green Bay, WI

2d•Remote

About The Position

We are seeking friendly, dependable, and service-oriented individuals to work as a Travel Advisor in a remote environment. The role assists clients with vacation planning, coordinates travel arrangements, and provides support throughout the booking process and, when needed, before and after travel. It is suited to people who enjoy helping others, communicate well, and are interested in supporting travelers. The Travel Advisor researches and coordinates travel options such as vacation packages, cruises, tours, and hotel accommodations; answers client questions with helpful travel information; communicates with suppliers to confirm reservations and booking details; maintains accurate records; and stays informed about promotions, supplier updates, and destination information. The opportunity offers flexible scheduling options, access to travel industry training and resources, ongoing support from an experienced travel team, and travel industry perks and supplier discounts when available.

Requirements

Strong customer service skills.
Strong communication skills.
Ability to work independently in a remote environment.
Comfort using email, online platforms, and basic computer tools.
Organization and attention to detail.
Positive attitude and professional communication style.

Nice To Haves

Previous experience in customer service or travel.

Responsibilities

Provide customer service to clients planning vacations.
Research and coordinate travel options, including vacation packages, cruises, tours, and hotel accommodations.
Respond to client questions and provide travel-related information.
Communicate with travel suppliers to confirm reservations and booking details.
Maintain accurate records of client communications and travel arrangements.
Stay informed about travel promotions, supplier updates, and destination information.
Assist clients before and after travel when needed.