Remote Customer Service – TRAVEL ADVISOR

Hallford Travels•Bethlehem, PA

11d•Remote

About The Position

We are seeking friendly, dependable, and service-oriented individuals to join the team as a Remote Customer Service – Travel Advisor. The role assists clients with vacation planning, coordinates travel arrangements, and provides support throughout the booking process. It is suited to people who enjoy helping others, communicate well, and are interested in supporting travelers remotely. The Travel Advisor provides customer service to clients planning vacations; researches and coordinates options such as vacation packages, cruises, tours, and hotel accommodations; answers client questions; communicates with travel suppliers to confirm reservations and booking details; and maintains accurate records of client communications and arrangements. The role also involves staying informed about promotions, supplier updates, and destination information, and assisting clients before and after travel when needed.

Requirements

Strong customer service skills.
Strong communication skills.
Ability to work independently in a remote environment.
Comfort using email, online platforms, and basic computer tools.
Organizational skills and attention to detail.
Positive attitude and professional communication style.

Nice To Haves

Previous experience in customer service or travel.

Responsibilities

Provide excellent customer service to clients planning vacations.
Research and coordinate travel options, including vacation packages, cruises, tours, and hotel accommodations.
Respond to client questions and provide travel-related information.
Communicate with travel suppliers to confirm reservations and booking details.
Maintain accurate records of client communications and travel arrangements.
Stay informed about travel promotions, supplier updates, and destination information.
Assist clients before and after travel when needed.