Remote Customer Service – TRAVEL ADVISOR

Hallford Travels•Wilmington, NC

1d•Remote

About The Position

We are seeking friendly, dependable, and service-oriented individuals to join the team as a Remote Customer Service – Travel Advisor. The role assists clients with vacation planning, coordinates travel arrangements, and provides support throughout the booking process. It is suited to individuals who enjoy helping others, have strong communication skills, and are interested in supporting travelers remotely. The Travel Advisor provides customer service to clients planning vacations and assists with researching and coordinating vacation packages, cruises, tours, and hotel accommodations. The position also responds to client questions, shares travel-related information, communicates with suppliers to confirm reservations and booking details, and maintains accurate records. Advisors stay informed about travel promotions, supplier updates, and destination information, and assist clients before and after travel when needed.

Requirements

Strong customer service skills.
Strong communication skills.
Ability to work independently in a remote environment.
Comfort using email, online platforms, and basic computer tools.
Organization and attention to detail.
Positive attitude and professional communication style.

Nice To Haves

Previous experience in customer service or travel.

Responsibilities

Provide excellent customer service to clients planning vacations.
Research and coordinate travel options, including vacation packages, cruises, tours, and hotel accommodations.
Respond to client questions and provide helpful travel-related information.
Communicate with travel suppliers to confirm reservations and booking details.
Maintain accurate records of client communications and travel arrangements.
Stay informed about travel promotions, supplier updates, and destination information.
Assist clients before and after travel when needed.