Trauma Performance Improvement Coordinator - Trauma Services Department

Henry Ford Health • Clinton Township, MI

2d

About The Position

The Trauma Performance Improvement Coordinator identifies, verifies, and investigates complications and events involving trauma patients. Under minimal supervision from the Trauma Program Manager and/or Trauma Medical Director, the coordinator analyzes trends and leads trauma-program performance improvement and quality assurance activities from pre-hospital care through discharge. The role uses improvement methodologies and group management techniques to guide teams through improvement initiatives and collaborates with trauma team members and leadership to develop action plans and close the loop on events involving quality of care and risk issues. The work emphasizes increasing efficiency and reducing variability, errors, and defects by using program data and current trauma best practices.

The coordinator prepares reports and recommendations, provides education to team members as needed, and applies continuous improvement methodologies to spread successful innovations throughout the hospital. Trauma performance improvement activities must reflect the latest criteria and standards in the American College of Surgeons’ “Resources for the Optimal Care of the Injured Patient.” This is a full-time, 40-hour-per-week day-shift position in the Trauma Services Department.

Requirements

• Bachelor’s degree in Nursing or another healthcare-related field.
• At least five years of clinical experience.
• Strong problem-solving and critical-thinking skills.
• Ability to manage simultaneous projects or assignments with potentially conflicting priorities and meet deadlines.
• Strong knowledge of efficient and effective data-gathering techniques, with ability to develop analytical, technical, and process-improvement tools.
• Strong verbal and written communication skills, including the ability to design and present educational programs and interact at all organizational levels.
• Professional certification required within three years of hire; examples include TCRN, CEN, CCRN, or CPHQ.
• Complete an AAAM Abbreviated Injury Scoring (AIS) Course within one year of hire.
• Complete one of TNCC, ATCN, or ATLS within 18 months of hire.

Nice To Haves

• Master’s degree.
• Two years of project management, process improvement, or risk management experience, with knowledge of Lean/Six Sigma methodologies.
• Emergency Department or Trauma/Surgical Critical Care experience.
• Experience with clinical quality and patient safety principles and initiatives, with demonstrated ability to apply concepts.
• Leadership experience.
• Trauma Outcomes and Performance Improvement (TOPIC); preferred and must be completed within one year of hire.
• Trauma Care After Resuscitation (TCAR); preferred and required within six months of hire.
• TNCC, ATCN, or ATLS certification is preferred, with one required within 18 months of hire.
• TCRN, CEN, CCRN, or CPHQ certification preferred.

Responsibilities

• Identify, verify, and investigate complications and events involving trauma patients.
• Analyze trends and lead performance improvement and quality assurance activities across the trauma program, from pre-hospital care through discharge.
• Use improvement methodologies and group management techniques to support teams in improvement initiatives.
• Collaborate with trauma team members and leadership to develop action plans and complete loop closure and event resolution for quality-of-care and risk issues.
• Use program data and current trauma best practices to increase efficiencies and reduce variability, errors, and defects.
• Prepare reports and recommendations.
• Provide education to team members as needed.
• Apply continuous improvement methodologies to spread successful innovations throughout the hospital.
• Ensure trauma performance improvement activities reflect current American College of Surgeons standards and criteria.

What This Job Offers

• Job Type: Full-time