Transporter - General Services

Mayo Clinic•Rochester, MN

6d•Onsite

About The Position

In this role employees will have direct patient contact. The primary function is to transport patients, visitors and patient related items throughout the Mayo Clinic campus in a safe and efficient manner. Employees will have frequent interaction with nurses, radiology techs, desk staff, door attendants and others. Employees will receive primary work assignments via an iPhone and pager. Employee must be able to function independently and as a team member with minimal supervision or direction and possess knowledge with the use of a smart phone. Proper input and management of transport requests may be required via computers and/or working with dispatch staff via telephone. Employees in this role will stand and/or walk 10-12 miles per 8-hour shift and frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. Employees must demonstrate proficiency in the safe operation of multiple types of motorized patient transport equipment which require exceptional fine motor skills. In addition, employees must have full use of hands, ability to perform repetitive wrist and elbow movements, repetitive foot motions and trunk rotate/twist/reach actions. Employees are required to disinfect equipment after each patient use and request maintenance as needed through the appropriate channels. Performing wheelchair roundups to General Service storage locations or designated floors is a daily task. Employees will transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment, as well as assist patients in and out of wheelchairs/stretchers and perform correct patient identification by utilizing two patient identifiers (name and date of birth). When a patient is on oxygen, it must be confirmed with a nurse that the patient has a minimum of 30 minutes of oxygen before transportation occurs. Employees are required to use a slider board and slider sheet to transfer patients to/from beds and/or stretchers with assistance from other care team members. Employees are required to confirm with staff and adhere to the medical isolation precautions and protocols. This requires additional hands-on training. Employees must provide detailed verbal communication to appropriate staff during the drop off and pick up of patients in the inpatient setting. Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of their normal work schedule and/or assist in the training of new employees. A minimum of 80 hours of on the job training is necessary to perform basic job functions.

Requirements

High school diploma or equivalent.
Previous one year customer service experience required.
Must be able to work independently and in a group setting with minimal supervision.
Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests and staff.
Must communicate effectively in a professional and respectful manner during high-stress situations.
Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor.
Strong problem solving skills are necessary.
Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast paced work environment.
Basic computer skills are required, with proficiency in Microsoft Word and Outlook.
Must be able to read, write, speak and understand English.
Employees will stand and/or walk 10-12 miles per 8-hour shift.
Frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
Must have full use of hands, ability to perform repetitive wrist and elbow movements, repetitive foot motions and trunk rotate/twist/reach actions.
Possess knowledge with the use of a smart phone.

Nice To Haves

Previous hospital, clinical or patient care experience preferred.

Responsibilities

Transport patients, visitors, and patient-related items throughout the Mayo Clinic campus.
Operate multiple types of motorized patient transport equipment.
Disinfect equipment after each patient use and request maintenance as needed.
Perform wheelchair roundups to General Service storage locations or designated floors.
Transport patients requiring oxygen, intravenous pumps, wound vacs, and other special equipment.
Assist patients in and out of wheelchairs/stretchers.
Perform correct patient identification using two patient identifiers.
Confirm with a nurse that a patient has a minimum of 30 minutes of oxygen before transportation.
Use a slider board and slider sheet to transfer patients to/from beds and/or stretchers with assistance.
Adhere to medical isolation precautions and protocols.
Provide detailed verbal communication to appropriate staff during patient drop-off and pick-up.
Continuously monitor the patient’s condition during transport when a patient care staff member has not accompanied.
Call a code blue if medical staff is needed to evaluate the patient’s condition during transport.
Provide patients and visitors assistance as necessary, such as patients experiencing nausea symptoms.
Transport patients on a monitor cart to/from an intensive care unit (ICU) which requires Nurse and/or Respiratory Therapist accompaniment.
Assist in the training of new employees.