Transporter - Saint Marys Campus

Mayo Clinic•Rochester, MN

1d•Onsite

About The Position

This role involves direct patient contact and frequent interaction with nurses, radiology techs, desk staff, and door attendants. The Transporter is responsible for safely and efficiently transporting patients, visitors, and patient-related items. A key part of the role is providing detailed verbal communication to the care team during patient handoffs, including confirming patient identification. The position requires independent work with minimal supervision, knowledge of smartphone use, and the ability to manage transport requests via computer or phone. Transporters must safely operate various motorized patient transport equipment, disinfect equipment after each use, and request maintenance as needed. They also perform wheelchair roundups. Employees in this role will stand and/or walk 10-12 miles per 8-hour shift, frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. They will transport patients requiring special equipment such as oxygen, intravenous pumps, and wound vacs, and use various medical equipment while partnering with the healthcare team to ensure patient safety. This includes completing an oxygen warning card and adhering to medical isolation precautions, protocols, and PPE requirements, confirmed via Epic information and the patient’s care team. With assistance from the medical care team, they will perform lateral slide transfers using a slider board and sheet, and occasionally assist with connecting/disconnecting ceiling lift slings. Patient and visitor assistance is provided as necessary. Critical care patients may require transport with a Nurse and/or Respiratory Therapist accompaniment. The Transporter must monitor the patient’s condition during transport when not accompanied by patient care staff, be aware of the patient's medical condition en route, and recognize changes that may require a medical emergency call. Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of normal work hours and assist in training new employees. A minimum of 80 hours of on-the-job training is required.

Requirements

Requires a high school diploma or equivalent.
Three years customer service experience required.
Must be able to work independently and in a group setting with minimal supervision.
Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests, and staff.
Must communicate effectively in a professional and respectful manner during high-stress situations.
Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor.
Strong problem-solving skills are necessary.
Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast-paced work environment.
Basic computer skills are required, with proficiency in Microsoft Word and Outlook.
Must be able to read, write, speak, and understand English.

Nice To Haves

One-year previous hospital, clinical or patient care experience preferred.

Responsibilities

Transport patients, visitors, and patient-related items in a safe and efficient manner.
Provide detailed verbal communication to appropriate care team member as part of the handoff during drop off and pick up of patients which includes confirming patient identification.
Functions independently and as a team member with minimal supervision and possesses knowledge in the use of a smart phone.
Proper input and management of transport requests may be required via computer and/or with General Service dispatch via telephone.
Safely operate multiple types of motorized patient transport equipment.
Disinfect equipment after each patient use and request maintenance as needed.
Perform wheelchair roundups to storage locations or designated floors.
Transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment.
Uses various medical equipment and partners with the healthcare team to ensure patent safety and an oxygen warning card is completed.
Understands and adheres to the medical isolation precautions, protocols, and PPE requirements.
Confirm these precautions with Epic information and a member of the patient’s care team.
At the direction/assistance from member(s) of the medical care team, frequently perform lateral slide transfers with the use of a slider board and slider sheet to transfer patients to/from beds and/or stretchers and occasionally assist with hooking up/disconnecting ceiling lift slings.
Provide patient and visitor assistance as necessary.
Transport critical care patients requiring Nurse and/or Respiratory Therapist accompaniment.
Monitor patient’s condition during transport when a patient care staff member is not accompanied.
Be aware of the patient’s medical condition while in route.
Recognize and monitor changes in the patient’s condition which may require a medical emergency call.
Staff may be required to attend meetings outside of normal work schedule and/or assist in the training of new employees.