Transportation Team Lead

Buckeye PACE•Youngstown, OH

3d•Onsite

About The Position

As a Transportation Team Lead, you’ll guide a team of schedulers and driver/PCAs while supporting the daily flow of transportation services. This role is ideal for someone who is versatile, even-tempered, and comfortable moving between coaching, coordinating, problem-solving, and hands-on support. You’ll help keep operations smooth, maintain strong communication with staff, and work closely with the multidisciplinary team to support participant care. This is a first shift, full-time position. Specific work hours will be established in consultation with your supervisor.

Requirements

Bachelor’s degree.
One year of experience working with the frail or elderly population.
Five or more years of experience in supervision, scheduling, logistics, Tripmaster, GPS software, Pacelogic, and Prime Suite.
Intermediate to advanced experience with Microsoft Office.
CPR and First Aid Certification (or willingness to obtain after hire – we’ll provide the training!)
Must be at least 18 years of age
Requires valid State driver’s license with a clean driving record.
Successful completion of background check, physical, drug screening, TB Screening

Nice To Haves

Versatile, patient, and able to adjust easily to shifting needs.
Calm under pressure while still keeping tasks moving forward.
Skilled at building relationships and supporting team dynamics.
Comfortable mediating differences and helping others stay aligned.
Clear, steady communicator who listens well and supports others.
Organized, reliable, and detail-focused.
Committed to participant safety and a positive team environment.

Responsibilities

Lead the daily transportation huddle covering staffing, vehicle status, weather, route risk, critical appointments, high-risk riders, and unresolved issues.
Confirm route manifests, driver assignments, backup coverage, and vehicle readiness before service begins.
Direct same-day response to delays, call-offs, no-shows, route disruptions, and participant service recovery.
Ensure timely communication with participants, caregivers, Center Leadership, Clinical Operations, and external appointment functions.
Maintain visible operational leadership rather than functioning primarily as the dispatcher or scheduler.
Partner with the assigned scheduler to convert center schedules, external appointments, mobility needs, and service priorities into accurate daily transportation plans.
Provide supervisory direction, escalation support, and decision-making while preserving the scheduler’s responsibility for route building, real-time adjustments, communication, and documentation.
Review upcoming demand, capacity, special transportation needs, vendor requirements, and unresolved scheduling risks.
Ensure standardized participant flags and ride requirements are accurately communicated, including mobility equipment, escort, oxygen, cognitive, behavioral, and infection-control needs.
Escalate recurring scheduling, technology, capacity, or communication barriers with a clear recommendation.
Interview, onboard, schedule, coach, observe, evaluate, recognize, and hold accountable assigned transportation employees in partnership with Human Resources and transportation leadership.
Manage attendance, conduct, performance, overtime, training completion, and coverage plans within delegated authority.
Maintain an identified backup for daily leadership and support succession development for scheduler and frontline roles.
Build a respectful, safety-first culture focused on participant dignity, teamwork, reliability, and early escalation.
Verify required vehicle inspections, securement practices, driver qualifications, competencies, and documentation.
Immediately remove unsafe vehicles, equipment, or practices from service and escalate according to policy.
Ensure incidents, near misses, injuries, complaints, and defects are reported promptly and corrective actions are completed.
Coordinate preventive maintenance, vehicle defects, downtime, road calls, and documentation with centralized Fleet and transportation leadership.
Support audits, field observations, ride-alongs, retraining, and readiness reviews.
Monitor on-time performance, missed rides, critical appointment reliability, ride-time exceptions, complaints, vacancies, overtime, vehicle availability, and corrective-action closure.
Use trend review and root-cause analysis to identify center-level improvement priorities and implement time-bound action plans.
Partner with the IDT, Center Leadership, Clinical Operations, and external appointment teams to protect access to required care.
Lead local recovery when service is disrupted and elevate issues that exceed center authority or capacity.
Provide practical center-level input into state transportation SOPs, escalation pathways, dashboard definitions, staffing approaches, training tools, and readiness standards.
Participate in state operating reviews and present concise updates on results, risk, root cause, corrective action, and decisions needed.
Serve as a resource to other center supervisors through peer coaching, orientation support, problem-solving, and sharing effective practices, without assuming their formal supervisory authority unless specifically delegated.
Accept delegated cross-center assignments such as launch readiness, temporary stabilization support, workflow pilots, audits, or contingency planning.
Help identify systemic themes across centers and recommend state-level solutions while maintaining accountability for the assigned center.
Other duties as assigned.

Benefits

9 Paid Holidays
PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
Medical, Dental, & Vision
Free Life and AD&D Insurance Plan
Health Savings and Flexible Spending Accounts
Short Term Disability Insurance
Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
Paid Parental Leave
Tuition Reimbursement and Paid Training Opportunities
Retirement Plan with company annual match
Mileage Reimbursement at annual IRS rate as applicable