FT Transportation Support Specialist

the Great Plains Veterans Services Center•Ft. Belknap, MT

3d•Onsite

About The Position

Great Plains Veterans Services Center (GPVSC) is seeking a Transportation Support Specialist in Fort Belknap, Montana, to help coordinate reliable transportation services for Veterans traveling to VA and VA-authorized health care appointments. The GPVSC is headquartered on the Rocky Boy's Indian Reservation in North Central Montana. The GPVSC established the Veterans Support Services (VSS) program in January 2017. The purpose of this program is to provide Veterans with access to all VA benefits they have earned; assist unemployed Veterans in becoming self-sufficient by transitioning them into the workforce; support homeless Veterans or at-risk for homelessness in attaining and maintaining housing; provide mental health and suicide prevention support; and provide case management to assist Veterans in overall quality of life needs. The VSS program’s service area includes three Indian Reservations and five rural Montana counties. In 2020, the GPVSC began operating its Veterans Transportation Services (VTS) program. This program provides transportation services to rural Montana Veterans for VA and VA-referred appointments. The VTS program’s service area includes six Indian Reservations and 45 rural Montana counties. We are looking for a versatile, organized individual to support daily transportation operations through scheduling, dispatch coordination, administrative support, documentation, and reporting. The ideal candidate will be detail-oriented, comfortable working with Veterans and community partners, and able to manage multiple priorities in a fast-paced office environment. This position works under the direction of the Transportation Manager and supports GPVSC’s transportation services in accordance with organizational procedures, safety expectations, confidentiality requirements, and grant-compliance standards.

Requirements

Proficient knowledge of Microsoft Office Suite and general computer literacy.
Familiarity with modern office procedures, practices, and equipment.
Ability to handle difficult interactions while maintaining a calm, respectful demeanor.
Strong listening skills and the ability to communicate with empathy and without judgment.
High attention to detail and accuracy.
Understanding of confidentiality standards and the ability to maintain them.
Ability to work collaboratively in a team environment and communicate with people from diverse backgrounds.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Ability to learn and apply GPVSC transportation eligibility, scheduling workflows, and VA and VA-authorized appointment requirements.
Strong problem-solving and organizational skills.
Ability to work independently and as a team member.
High school diploma or GED and two years of experience providing office or program support in a team environment requiring public contact and computer usage.
Valid Montana driver’s license, or ability to obtain one within 60 days of hire, and an acceptable driving record.

Nice To Haves

Experience in a social service or Veteran-serving setting is preferred but not required.

Responsibilities

Assist Veterans with scheduling VA and VA-authorized transportation and provide clear information about transportation access and service area updates.
Coordinate and maintain daily transportation schedules to support timely, reliable service.
Coordinate dispatch operations, driver schedules, and route assignments to support efficient service delivery.
Maintain accurate logs, records, files, and required transportation documentation.
Prepare accurate transportation-related reports, including grant-required or HRTG-related reporting as assigned.
Maintain confidentiality and follow GPVSC procedures, safety policies, and compliance requirements.
Perform other duties as assigned to support GPVSC’s mission, transportation services, and program goals.