Transportation Support Specialist

Recovery Centers of America•Indianapolis, IN

About The Position

The Transportation Support Specialist provides safe, timely transportation for patients to and from treatment and to destinations such as medical appointments, urgent care visits, and other locations as directed by the Administrative Manager. The role follows strict schedules and may also assist with patient care activities, including helping patients follow daily schedules, monitoring safety and conducting rounds, leading educational and recreational activities, and accompanying patients to examinations and treatments. The position may involve work in professional offices, clinics, hospitals, or outpatient facilities. Much of the work is spent seated in a motorized vehicle or on one's feet working with patients. Noise levels are moderate. Travel is primarily local during the business day, although out-of-area and overnight travel may be expected. The role requires use of a personal smartphone or similar mobile device, including employer-designated applications, to perform essential job functions. Personal-device use for work must comply with company policies on security, confidentiality, and acceptable use. Former patients may not be hired at the same location where they received treatment until at least one year after completing treatment there. They may be considered for employment at other RCA locations within a year, subject to the standard hiring process and protection of ethical standards, patient care, and RCA's reputation.

Requirements

Valid state driver's license.
Acceptable motor vehicle record (MVR).
High school diploma or equivalent.
Maintain CPR certification.
Ability to work in a fast-paced environment.
Excellent organizational skills and ability to prioritize workload.
Proficiency with the technology hardware, systems, and tools required to perform the duties; training will be provided as needed.
Ability to use a personal smartphone or similar mobile device for essential job functions and comply with company policies on security, confidentiality, and acceptable use.
Ability to meet the physical demands of the role, including occasionally lifting or moving objects up to 50 pounds and performing the listed standing, walking, reaching, climbing or balancing, and bending, kneeling, crouching, or crawling activities.

Nice To Haves

Prior experience as a driver or transportation support specialist.
Six months of experience in a health and human service-related field.

Responsibilities

Transport patients and/or staff.
Perform and document daily vehicle inspections to ensure safety.
Process patient belongings for new admissions and visitation items, including searching, inspecting, sanitizing through heat treatment, and delivering them.
Monitor patient activities, perform security checks, complete documentation such as rounds sheets and incident reports, and record patient behavior.
Manage high-risk or re-engagement incidents.
Communicate identified safety, vehicle, or transportation needs to program leadership or the administrator on-call.
Coordinate with interdisciplinary departments regarding new admissions, discharges, and transfers.
Perform other assigned duties when patient transportation needs are low.
Transport medical equipment, including medication, when required.
Assist with patient care activities, including daily schedules, safety monitoring and rounds, educational and recreational activities, and accompaniment to examinations and treatments.