Transportation Supervisor

Catawba County Government•Hickory, NC

2d•Onsite

About The Position

Catawba County Social Services is seeking a Transportation Supervisor to lead our Medicaid Transportation program, a vital service that helps ensure county residents can access healthcare and human services when it matters most. In this role, you will plan, manage, and direct daily transportation operations while supervising a team of drivers and office staff. You will oversee scheduling, compliance, grant reporting, vehicle maintenance coordination, and policy development — all focused on maximizing efficiency, leveraging technology, and improving outcomes for the citizens we serve.

Requirements

Bachelor's degree in Human Services, Social Work, or Business, and at least 2 years of experience in human services or advanced clerical/office management
Associate's degree in Human Services, Social Work, or Business, and at least 4 years of experience in human services or advanced clerical/office management
High school diploma or equivalent, and at least 6 years of experience in human services or advanced clerical/office management
A valid Driver’s License with a safe driving record (Driving is an essential function of this position)
Must be able to respond to county vehicle accidents involving supervised staff and complete required reporting
Strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously
Ability to exercise sound judgment in sensitive or complex situations, including client suspension and appeal decisions
Effective written and verbal communication skills, including the ability to present information clearly to boards, committees, and stakeholders
Ability to work compassionately and professionally with clients of diverse backgrounds and varying needs
Demonstrated ability to analyze problems quickly and implement effective solutions
Ability to remain adaptable and composed when responding to daily operational challenges and unexpected situations
Ability to work collaboratively with staff, county departments, and external partners to achieve program goals
Proficiency in Microsoft Office and general computer applications; comfort learning and working within transportation scheduling or database systems

Nice To Haves

Prior experience in a supervisory or lead role
Familiarity with Medicaid transportation programs or human services transportation coordination
Experience with transportation scheduling software or similar automated systems
Knowledge of federal and state transportation grant requirements, including the 5310 Elderly and Disabled Transportation Grant

Responsibilities

Prepare and manage daily, monthly, quarterly, and annual transportation schedules, logs, rotations, tracking, reimbursement, monitoring, and evaluation/outcomes reports; monitor and request updates to the transportation scheduling program as needed; assist in preparing the annual 5310 Elderly and Disabled Transportation Grant; upload vendor trips to NC TRACKS monthly
Manage and supervise day-to-day operations of Catawba County's Human Services Transportation program to maximize citizen access while complying with all applicable federal, state, and county policies and procedures
Develop and implement policies and procedures that ensure the achievement of outcomes, maximize reimbursement, and effectively integrate technology to improve operational efficiency
Oversee training and staff development to maximize automation and encourage staff input to improve program effectiveness and efficiency
Manage optimal scheduling and maintenance of county vehicles, including responding to vehicle accidents and conducting investigations as needed
Represent the County at Medicaid Transportation appeal hearings and make presentations to boards and committees as needed
Assist with emergency shelter staffing, in coordination with the Red Cross, as needed