Transportation Supervisor

Lineage•Montreal, QC

8d•Onsite

About The Position

As a Transportation Supervisor, you will lead a small, dedicated team to ensure the efficient daily operations of pick-ups and deliveries while playing a critical role in representing our services to customers. You’ll oversee driver scheduling, routing, and performance, while also serving as a key customer-facing leader, able to identify service opportunities, resolve client concerns, and promote our transportation solutions.

Requirements

2+ years of supervisory experience in transportation, logistics, or warehousing.
Strong leadership and coaching skills with a collaborative and hands-on approach.
Excellent communication, interpersonal, and customer service skills.
Demonstrated ability to improve team performance, resolve client concerns, and manage change.
Strong organizational and analytical skills; able to prioritize and problem-solve in a dynamic environment.
Proficiency with Microsoft Office; experience with dispatch systems or transportation software (e.g., Truckmate) is a plus.
Knowledge of transportation regulations and safety compliance.
A commitment to health & safety, service excellence, and business growth.
Bilingual in French and English is required, with strong verbal and written communication skills in both languages.

Responsibilities

Supervise daily driver operations: dispatch, route optimization, and compliance with hours of service and maintenance schedules.
Coach and manage drivers for safety, service quality, and performance; oversee training, onboarding, and documentation.
Act as a front-line representative with customers: address service issues, identify upselling opportunities, and build trust-based relationships.
Collaborate with Sales and Operations teams to support customer growth, promote services, and contribute to business development goals.
Support office operations and customer service: prioritize daily tasks, monitor KPIs, and ensure service excellence.
Maintain driver records, ensure regulatory compliance, and participate in Joint Health & Safety Committee meetings.
Support budget adherence, monitor performance reports, and manage office resources, supplies, and payables.
Champion continuous improvement and employee engagement across transportation and warehousing functions.