Transportation Supervisor II

National DCP•Greensboro, NC

15d•Onsite

About The Position

The Transportation Supervisor II supports transportation operations of the assigned distribution center in the training and coaching of Drivers and Delivery Assistants. This role is responsible for ensuring the safe, legal, cost-efficient, and on-time delivery of freight to member stores. NDCP is a $3 billion supply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S., known for delivering real value and operational excellence.

Requirements

High School Diploma or equivalent required.
CDL Class A License and active DOT Medical Card required.
3 to 5 years' experience managing a high-volume delivery route; preferably food delivery experience.
Minimum of 2 years of supervisory experience in a transportation-related role within the quick service restaurant industry.
Strong understanding of the Federal Motor Carrier Rules and Regulations.
Knowledge of related OSHA standards and regulations.
Proficient in Microsoft Office software, including Outlook, Word, and Excel.
On Board Computer System Experience required.
Prior experience with routing software. Appian preferred.
Excellent verbal and written communication skills.
Strong leadership and decision-making capabilities required.
Excellent interpersonal and collaboration skills required.
Willing and able to work flexible/extended work schedules as needed.

Nice To Haves

SAP experience preferred.
Appian preferred.

Responsibilities

Responsible for the direction and coordination of assigned team of route drivers to ensure maximum performance relative to product delivery, cost efficient equipment utilization, service, safety and good customer relations.
Creates a team-oriented environment by developing and coaching Drivers on safety, driving and customer service skills.
Monitors Driver performance weekly through PeopleNet. Counsels Drivers on performance issues and areas for improvement.
Supervises assigned Lead Drivers.
Works with Dunkin’ Stores and Distribution Center (as a liaison) in problem solving delivery issues.
Administers progressive discipline when required.
Enforces all company polices, DOT and FMCSA regulations.
Assists Operations Scheduler with driver’s weekly schedules, vacations, and time off requests.
Orientates and develops new drivers.
Assists in compiling, monitoring, managing, and implementing the driver performance metrics and incentive program if applicable.
Manage fleet utilization, tracking status of vehicle/equipment, monitoring equipment on Out of Service report and working with Penske/Ryder as needed.
Ensures compliance with DOT hours of service.
Reacts timely and effectively to breakdowns and accidents.
Oversees Hub Locations (as assigned) with possible overnight travel to hub locations assessing routes and Drivers.
Assists Router in daily route planning as needed.
Works with the Safety Manager on proper safe driving techniques, proper lifting, and training in all required DOT regulations.
Accepts and assists with special projects as required.