Transportation & Statements Specialist

Columbia Bank • Spokane, WA

1d • Onsite

About The Position

The Transportation & Statements Specialist is responsible for the processing, printing, and mailing of the bank's data files, including statements and notices, ensuring adherence to established Service Level Agreements (SLAs). This role also provides logistical support for internal stores, handles complex issues, and operates high-speed production printers, mail inserters, and automated CD burners. The specialist performs troubleshooting and maintenance on operational equipment, collaborates with other departments on print, mail, and shipping needs, and manages internal mail sorting and delivery. Maintaining a high level of customer service for internal and external stakeholders is crucial, and the role may involve serving as a vendor liaison. The position requires following documented processes and procedures, assisting in workflow improvements, and potentially mentoring or training new associates. Compliance with all bank regulations, policies, and procedures, including BSA, Regulation CC, Regulation E, and Bank Security, is mandatory, with a continuous need to stay updated on changes. The specialist is expected to embody the Columbia corporate culture, take initiative, and contribute to the bank's vision.

Requirements

• Less than 2 years of related experience
• Possess excellent organization, prioritization, problem solving and analytical skills
• Proven attention to detail and accuracy in work performed
• Proficiency with Excel, Word and Outlook and use of basic office equipment
• Demonstrate excellent written and verbal communication skills
• Ability to work under direction or independently and as part of a team
• Demonstrated capability and competence in learning effectively learn and applying new skills
• Possess basic to intermediate mechanical aptitude to maintain and troubleshoot various equipment

Nice To Haves

• H.S. Diploma/GED
• 2-4 years of print, mail, and shipping experience
• Proficiency with USPS mail sorting software and production machine software

Responsibilities

• Perform processing, printing, and mailing of bank's data files for statements, notices, and other output media at or better than the established Service Level Agreements (SLAs)
• Provide logistical support for internal stores
• Handle and resolve complex issues
• Operate high-speed production printers, high-speed production mail inserter, and automated CD burner
• Perform troubleshooting and maintenance on operational equipment
• Collaborate with other departments and bank stores on print, mail, and shipping needs
• Responsible for sorting and delivering of mail throughout internal building
• Maintain a high level of customer service to both internal and external customers and vendors
• Serve as vendor liaison
• Perform documented processes and procedures
• Assist to improve process workflows while ensuring process remains in control
• Mentor, coach and train new associates when needed
• Serve as lead when manager isn’t present
• Demonstrate compliance with all bank regulations for assigned job function and applies to designated job responsibilities
• Keep up to date on regulation changes
• Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
• Coach, mentor, or train others and teach coursework as subject matter expert
• Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words
• Take personal initiative and be a positive example for others to emulate
• Embrace our vision to become “Business Bank of Choice”
• Perform other duties as assigned

Benefits

• Competitive total rewards package including base wages and comprehensive benefits
• Comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying associate contributions
• Employee assistance program
• Life insurance
• Disability insurance
• Tuition assistance
• Mental health resources
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Access to an online discount marketplace
• Paid vacation
• Paid sick days
• Paid volunteer days
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees