Transportation Specialist

gategroup • San Francisco, CA

6d • $25 - $28 • Onsite

About The Position

This position is responsible for serving as the primary administrative support for our major client's operations. The role involves analyzing data, preparing driver run sheets, assigning drivers, ensuring quality control of meals, monitoring departure times, tracking flight and meal order changes, and serving as a backup supervisor. The specialist will also handle customer calls, concerns, and complaints, and make recommendations for issue resolution. This position will rotate periodically between scheduled shifts and vacation relief shifts.

Requirements

• H.S. diploma required
• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others
• Able to drive on the ramp (must be 21+ driver’s license)
• Able to multi-task in a hectic environment
• Detail oriented
• Able to keep calm in high pressure environment
• Able to work with a minimum of supervision/off-site environment
• Able to make independent decisions
• Able to compile data from multiple sources with a high degree of accuracy
• Able to communicate status changes to all parties in a timely manner
• Driven to document and improve processes
• Must have valid driver’s license
• Able to develop rapport with major client

Nice To Haves

• Associate’s degree preferred
• 1-2 years of shipping/receiving experience preferred

Responsibilities

• Analyze data from custom computer screens and prepare driver run sheets for each flight
• Assign Drivers to gates and flights
• Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
• Monitor driver’s kitchen departure time
• Track all flight, gate, meal order and other changes in flights
• Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
• Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
• Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED