Transportation Specialist- Outbound

Bealls•Bradenton, FL

10d•Onsite

About The Position

Responsible for communication with all internal customer groups, vendors and Transportation Management in regard to delivery concerns. This role will include routing outbound using a TMS, scheduling of deliveries and delivery issue problem solving. Daily activities will include coordination of all outbound operations including but not limited to: delivery delays, scheduling of deliveries, re-routing, pick-ups and communicate the resolution to all necessary parties. It will be necessary to maintain good relationships with store personnel, store operations, carriers and shipping to facilitate operational efficiency.

Requirements

High school diploma or equivalent
Capable of learning new technology applications
Work experience in a call center, store operations, customer service environment required
Use of a variety of communication methods, including phone, email, live chat, according to Bealls standards.
Must possess excellent written and verbal communication skills
Must handle conflict resolution calmly and effectively
Proficient in Microsoft Outlook, Word and Excel
Ability to multi-task in a fast-paced work environment
Excellent organizational skills
Fluent in English

Nice To Haves

Logistics / Transportation experience preferred
Bilingual preferred

Responsibilities

Answer all store and carrier communications in a timely and professional manner
Communicate store and carrier issues to the Transportation Manager
Answer phone calls, customer emails and live customer chats
Send stores weekly delivery schedules
Problem solve delivery issues and communicate updates to the stores and carriers
Work with DC Operations concerning loading to ensure on-time delivery
Track carrier on-time delivery and service failures
Update KPI’s and other transportation reports
Routing and planning loads as required using a Transportation Management System
Other duties and responsibilities as assigned