Transportation Shift Supervisor

Four Winds Casinos•New Buffalo Township, MI

5d•Onsite

About The Position

Responsible for directing the activities of all transportation and valet employees on assigned shifts in accordance with established policies and procedures. This role plans and directs the daily operations of the Transportation and Valet Divisions of the Hotel Department on assigned shift, maintaining appropriate staffing levels by selecting, training, scheduling, evaluating, promoting, disciplining, and terminating employees as needed. The supervisor observes activities and procedures of shuttle, limo, and valet employees to ensure smooth and efficient operation, and operates, parks, and retrieves guest vehicles safely. Key responsibilities include overseeing cost-efficiency, staffing, and uniform standards, maintaining a working knowledge of facilities and special events to assist guests and employees, and ensuring a maximum level of guest service and satisfaction. The role also involves facilitating information flow through departmental meetings, maintaining accurate departmental records and reports, and acting as a courteous and professional representative of the property. Additionally, the supervisor implements departmental procedures, trains and evaluates Valet Attendants, and patrols valet parking lots to identify and report security and safety hazards. The position also includes updating procedure manuals and maintaining documentation and statistical reports. The role promotes an atmosphere of fun for guests, encourages mutual respect and dignity among employees, fosters an environment for sharing ideas and resolving conflicts, retains employees through training and development, and explains procedures in advance.

Requirements

Four-year degree or four to six years related experience and/or training, or equivalent combination of education and experience.
Strong background in transportation or related area required, preferably with progressive supervisory/managerial experience.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.
Regularly required to stand, walk, run, sit, talk or hear and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Preferred Chauffer’s license/endorsement.
This position requires a Level 4 Gaming License.

Responsibilities

Plans and directs the daily operations of the Transportation and Valet Divisions of the Hotel Department on assigned shift.
Maintains appropriate staffing levels in the Transportation and Valet Divisions of the Hotel Department on assigned shift by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
Observes activities and procedures of shuttle, limo, and valet employees, to ensure smooth and efficient operation of assigned shift.
Operates parks and retrieves guest vehicles in a safe manner, as needed.
Oversees the cost-efficiency, staffing and uniform standards of transportation and valet employees on assigned shift.
Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
Assists in the daily operations of the Transportation Department.
Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Acts as a representative of the property, interacting with guests and employees in a courteous, professional manner.
Implements departmental and property procedures, then trains, schedules, supervises and evaluates Valet Attendants on assigned shift.
Patrols the valet parking lots on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.
Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports.