Transportation Shift Supervisor

Four Winds Casinos Career Site•New Buffalo, MI

4d•Onsite

About The Position

Responsible for directing the activities of all transportation and valet employees on assigned shifts in accordance with established policies and procedures. This role plans and directs the daily operations of the Transportation and Valet Divisions, maintains appropriate staffing levels, and observes activities to ensure smooth and efficient operations. The position also involves operating and retrieving guest vehicles, overseeing cost-efficiency and uniform standards, and maintaining a working knowledge of the facilities and special events to assist guests and employees. It requires ensuring maximum guest service and satisfaction, facilitating information flow through departmental meetings, and maintaining accurate departmental records and reports. The role acts as a property representative, implementing procedures, training and supervising Valet Attendants, and patrolling valet parking lots to identify and report security and safety hazards. Additionally, the position is responsible for updating procedure manuals, documenting information, and maintaining statistical reports. The role also promotes an atmosphere of fun for casino guests, encourages mutual respect, dignity, and integrity among employees, and fosters an environment for sharing ideas, discussing concerns, and resolving conflicts. Employee retention is supported through involvement in training and development, and by explaining procedures in advance.

Requirements

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.
Four-year degree or four to six years related experience and/or training, or equivalent combination of education and experience.
Strong background in transportation or related area required, preferably with progressive supervisory/managerial experience.
This position requires a Level 4 Gaming License.

Nice To Haves

Preferred Chauffer’s license/endorsement.

Responsibilities

Plans and directs the daily operations of the Transportation and Valet Divisions of the Hotel Department on assigned shift.
Maintains appropriate staffing levels in the Transportation and Valet Divisions of the Hotel Department on assigned shift by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
Observes activities and procedures of shuttle, limo, and valet employees, to ensure smooth and efficient operation of assigned shift.
Operates parks and retrieves guest vehicles in a safe manner, as needed.
Oversees the cost-efficiency, staffing and uniform standards of transportation and valet employees on assigned shift.
Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
Assists in the daily operations of the Transportation Department.
Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Acts as a representative of the property, interacting with guests and employees in a courteous, professional manner.
Implements departmental and property procedures, then trains, schedules, supervises and evaluates Valet Attendants on assigned shift.
Patrols the valet parking lots on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.
Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.