Transportation Services Office Leader

State of Oregon•Newport, RI

1d•Onsite

About The Position

The Transportation Services Office Leader role at the Newport DMV involves assisting the manager in office operations, helping customers with complex transactions, and monitoring staff performance standards to ensure exceptional customer service. The Oregon Department of Transportation (ODOT) provides a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. ODOT encourages applications from all backgrounds and abilities and provides necessary training for this role. The State of Oregon government is a large organization with over 40,000 employees, committed to innovation and efficiency. It offers diverse career opportunities across various regions of Oregon, known for its natural beauty.

Requirements

Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs.
At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.
Experience or training using computers to retrieve and input data.
Three months experience collecting money and making change.
Completion of an associate's degree will substitute for one year of the public contact experience.
Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record.

Nice To Haves

Experience working in a fast-paced environment with changing priorities and deadlines.
Experience providing excellent customer service in difficult or escalated situations.
Experience handling multiple assignments with frequent interruptions.
Experience effectively communicating complex rules and policies with customers.
Experience working on a leadership team and contributing to a positive team culture.

Responsibilities

Assist customers with vehicle registration and titling, interpreting, and applying applicable laws, rules, regulations and policies.
Produce photo licenses, instruction permits and identification cards.
Review and verify the validity of applications, identification and supporting documents.
Serve as the primary point of contact for difficult transactions and customer situations.
Provide oversight and assistance to team members to ensure smooth counter operations.
Complete reports and maintain accurate records.
Ensure the security of sensitive documents, inventory and funds received.
Conduct driver license examinations and behind the wheel tests.
Provide input to the customer service manager for performance appraisals.
Monitor daily time keeping and verify accuracy of time sheets before submitting for approval.
Travel and work in other offices in the region.
Attend training that may be outside the region.