Transportation Services Coordinator (Individual Contributor IV)

Johnson County Kansas•Shawnee, KS

8d•Onsite

About The Position

Johnson County Mental Health Center Transportation Services Team is looking to fill the position of Transportation Services Coordinator. The transportation services team employs clients to serve as drivers who provide rides to mental health clients, helping them get to work, school and medical appointments. The program is in operation 5:30am - 10:30pm year-round excluding Thanksgiving & Christmas Day with the goal of helping clients successfully maintain school and work commitments to ultimately achieve independence. Shift available for this position: Monday through Friday, 7:30am-4:30pm.

Requirements

High School Diploma or equivalent
one (1) year of driver experience as chauffeur or transporting customer, delivery service, dispatching, customer service, or relevant experience
valid driver's license with acceptable driving record

Nice To Haves

One (1) year of experience in community mental health setting serving the seriously and persistently mentally ill population

Responsibilities

Coordinates Mental Health Services transportation services by assigning daily rides and tasks, arranging outside transportation when needed, resolving routine transportation issues, developing or adjusting routes to accommodate current needs, filling in as a driver as needed, and tracking transportation data.
Assists manager with maintenance of vehicles by checking for safety problems and scheduled maintenance needs, obtaining authorization for major repairs, scheduling routine maintenance, and ensuring vehicles are clean and filled with sufficient gas.
Provides and ensures great customer service through communication with clinicians regarding potential problem areas, listening to complaints and addressing issues, and effective communication with consumers to ensure user-friendly service.
Trains drivers on safety skills, awareness of Mental Health policies and procedures, and customer service expectations.
Monitors drivers and addresses training needs and other problems.