Transportation Section Manager (Program Management III): DORA/Public Utilities Commission

State of Colorado•Denver, CO

7d•Hybrid

About The Position

The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably priced services consistent with the economic, environmental, and social values of our state. The Transportation Section at the Commission regulates for-hire intrastate transportation operations in the State of Colorado. The different transportation industries regulated by the Commission include common carriers, contract carriers, limited regulation carriers (including luxury limousines), towing carriers, household goods movers, Transportation Network Companies (TNCs), Large-Market Taxicab Services (LMTs), and vehicle immobilization companies. Regulatory functions include ensuring proper permitting and financial responsibility (i.e., insurance), processing requests for operating authority, safety and enforcement, and other miscellaneous regulatory responsibilities. The Transportation Section Manager position is responsible for the management and supervision of the Transportation Section. The position is the Commission’s principal source of expertise regarding all matters concerning the application of state law and Commission rules, relative to the governance of numerous categories of transportation operating within the State of Colorado. The position is responsible for the management of three (3) separate work units with distinct responsibilities, including Rates & Authorities, Investigations & Compliance, and Transportation Customer Care. The position develops, formulates, and recommends transportation-related policies and regulatory objectives. The position represents the Commission on committees, task forces, outreach campaigns, training seminars, etc. The position supervises unit managers responsible for safety, economic, and authority oversight of passenger carriers, towing carriers, household goods movers, TNCs, and vehicle immobilization companies.

Requirements

Ten (10) years of progressively responsible, professional experience working in the public sector performing operational management and leadership, including ensuring follow-through of existing procedures, managing resource needs, and planning across program areas while ensuring compliance with statutes, rules, and policies; AND/OR Strategic planning: assisting executive leadership with the development and implementation of organizational strategic plans; Policy and/or rulemaking experience, including participating in gathering information, conducting extensive research, monitoring, reviewing, and interpreting policies, rules, and regulations to determine organizational or social impact.
Of the ten (10) years of professional experience, two (2) years must include formal supervisory experience over professional-level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.
Associate’s Degree and Eight (8) years of progressively responsible, professional experience working in the public sector performing operational management and leadership, including ensuring follow-through of existing procedures, managing resource needs, and planning across program areas while ensuring compliance with statutes, rules, and policies; AND/OR Strategic planning: assisting executive leadership with the development and implementation of organizational strategic plans; Policy and/or rulemaking experience, including participating in gathering information, conducting extensive research, monitoring, reviewing, and interpreting policies, rules, and regulations to determine organizational or social impact.
Of the eight (8) years of professional experience, two (2) years must include formal supervisory experience over professional-level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.
Bachelor’s Degree and Six (6) years of progressively responsible, professional experience working in the public sector performing operational management and leadership, including ensuring follow-through of existing procedures, managing resource needs, and planning across program areas while ensuring compliance with statutes, rules, and policies; AND/OR Strategic planning: assisting executive leadership with the development and implementation of organizational strategic plans; Policy and/or rulemaking experience, including participating in gathering information, conducting extensive research, monitoring, reviewing, and interpreting policies, rules, and regulations to determine organizational or social impact.
Of the six (6) years of professional experience, two (2) years must include formal supervisory experience over professional-level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.
Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner
Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner
Demonstrated attention to detail
Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action
Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments
Ability to engage in public speaking, including presenting testimony at hearings or courts
Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines
Demonstrated interpersonal skills, including the ability to explain complex information to stakeholders
Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department
Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures
Sound Judgement, including the ability to make decisions/recommendations on a routine basis
Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor
Integrity and high ethical standards
Accountability, reliability, including attendance
Ability to maintain confidential, controversial, or sensitive information
Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision
Demonstrated professional demeanor
Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, etc)

Nice To Haves

Demonstrated process improvement and change management experience, including developing and implementing new processes, quality improvement processes, and cost-saving measures, including improving processes to minimize regulatory and/or compliance burdens
Demonstrated experience working in the state or federal transportation industry (e.g., Federal Motor Carriers)
Demonstrated experience in developing principles and processes for providing customer service, developing customer needs assessment through the use of data and reporting, meeting quality standards for services, and evaluating customer satisfaction
Demonstrated program development experience, including experience developing and monitoring a budget, and experience establishing goals, objectives, procedures, and performance expectations
Demonstrated experience working in a regulatory environment or in compliance monitoring and enforcement
Demonstrated experience interacting with stakeholders (e.g., legislators, Commissioners, regulated entities) to provide guidance and interpretation of the laws, policies, and/or procedures
Demonstrated supervisory experience over professional-level staff, which includes managing a team, monitoring resources, overseeing staff development, and addressing and managing employee deficiencies
Demonstrated experience with board and commission support

Responsibilities

Providing decision and policy makers with guidance on transportation regulations, as they pertain to real-world situations
Training staff members to be efficient, competent, and successful in the tasks assigned
Evaluating and prioritizing special projects that affect the Transportation Section’s day-to-day business practices and operations
Utilizing all available resources to accomplish the work for the transportation programs and ensuring efficient, consistent, and timely administration/management of the work units
Monitoring and tracking program efficiency regarding inspections and investigations, permitting and licensing, and other regulatory functions related to passenger carriers ( e.g. , common, contract, limited regulation, LMT), towing carriers, household goods movers, TNCs, and vehicle immobilization companies.

Benefits

Employer-sponsored RTD EcoPass
Flexible schedules
Training and professional development opportunities
Employee wellness programs
Colorado State Employee Assistance Program (CSEAP)
Bike-to-work programs, including access to storage lockers and bike racks
Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
Medical and Dental Health Insurance for employees and optional coverage for their dependents
Life Insurance for employees, and optional coverage for their dependents
Paid Time Off, including 11 paid holidays
Short- and long-term disability coverage
Tuition assistance program