Transportation Routing Coordinator

Springfield Public Schools•Springfield, MA

23h•Hybrid

About The Position

Performs the essential task of school bus routing and provides administrative support for the Transportation Department. This role is illustrative of the tasks and responsibilities and is not meant to be all-inclusive. The description does not constitute an employment agreement and is subject to change by Springfield Public Schools as the needs and requirements of the job change. The position involves determining transportation eligibility for students, answering telephones, responding to questions from parents and school staff, and performing related duties. It also requires adherence to rules, regulations, and guidelines set forth by the Springfield School Committee. Key responsibilities include creating and maintaining school bus routes, assisting the Transportation Director with sequencing routes, contributing to decisions made by the Director, and maintaining accurate student records in Versatrans and Power School. The role requires collaboration with SPS staff, transportation vendors, and Parent and Community Engagement Center staff to determine transportation eligibility for McKinney-Vento/Foster Care students. Providing exceptional customer service to both internal and external customers is essential. Other duties as assigned.

Requirements

Bachelor’s degree in Business Administration, Education or related field.
Minimum 2-3 years experience, including experience in office setting and working with children.
Knowledge of the city streets, intersections and traffic patterns
Ability to work in a fast paced environment
Must possess exceptional organizational skills
Ability to create and use transportation reports from Versatrans.
Ability to make decisions based on policy and procedure governing school transportation.
Knowledge of rules and regulations governing traffic
Knowledge and understanding of the Versatrans Routing Program.
Ability to prioritize and assign work
Knowledge of training, orienting, and managing personnel
Ability to develop and write reports, policies, and correspondence
Ability to handle common inquiries or complaints
Ability to respond to questions from students, faculty, staff, and visitors
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to use (or learn to use) computer software and systems applicable to the position
Ability to follow oral and written instructions and procedures
Ability to organize large volumes of detailed data and information
Ability to verify and maintain accuracy of detailed data and information, detect data errors
Ability to maintain well-organized materials, files, systems and tools
Ability to adapt to changes in work situations and priorities
Ability to reason/analyze; use logic to identify and resolve problems
Ability to evaluate, organize, and summarize data and information
Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities
Skill in utilizing interpersonal skills to relate and interact with a diverse population
Skill in detail oriented planning and able to set priorities, objectives, and meet deadlines
Ability to provide positive and effective customer service
Ability to adapt to and accommodate new methods and procedures
Ability to work independently or as a member of a team
Ability to apply listening skills, work under pressure, address conflict and solve problems
Ability to read, analyze and interpret standard, policies, procedures and regulations
Ability to effectively present information using attention to detail and accuracy
Ability to exercise good judgment
Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
Ability to communicate effectively orally and in writing

Nice To Haves

Education may be substituted for 3 years of experience in Transportation.
Appropriate education substitutions can be made.

Responsibilities

Determine transportation eligibility for students.
Answers telephones; and responds to questions from parents and school staff.
Create and maintain school bus routes for all district schools.
Assist the Transportation Director with the essential tasks of sequencing all bus routes.
Contribute to the decisions made by the Transportation Director.
Maintain accurate, complete and correct student records in Versatrans and Power School.
Work in conjunction with all SPS staff in management of school bus routes.
Work in conjunction with all SPS school transportation vendors.
Work in conjunction with the Parent and Community Engagement Center staff to determine transportation eligibility for McKinney-Vento/Foster Care students.
Provide exceptional customer service to both internal and external customers.
Other duties as assigned.