Transportation Quality Claims Analyst

Toyota North America • Plano, TX

3d

About The Position

Toyota Logistics Services is looking for a passionate and highly motivated team member to process and complete transportation damage claims. The successful candidate will have the ability to organize, communicate, solve problems and perform a wide range of strategic activities supporting the Rail, Truck & Marine transportation teams.

Requirements

• 4-year college degree (supply chain or industrial engineering or business)
• 2+ years of experience in automotive transportation and/or logistics
• Expertise with Microsoft platform
• Established Effective Project Management Skills
• Ability to travel up to 20%

Nice To Haves

• Experience in policy and procedure development and adherence.
• Power BI, Tableau, Advanced Excel skills.
• Executive communications experience
• TBP panel certified
• Advanced degree
• Demonstrated skills in Strategic Thinking and Analytical Skills
• Robust Communication and Organization Skills
• Strong Problem-Solving Skills with proficiency in Toyota Business Practices (TBP) and JKK
• Familiarization with TLS operations and value proposition

Responsibilities

• Maintain and update Toyota Logistics Services (TLS) Transportation claims policies and procedures to ensure alignment with current Toyota standards.
• Collaborate with the TMS warranty team to keep TLS Transportation claims policies and procedures for dealers in Claims Processing System (CPS) up to date.
• Work closely with Tokio Marine to ensure timely resolution and disposition of damage claims.
• Facilitate coordination with business partners to achieve claims resolution within 90 days, with a stretch goal of 60 days or less.
• Partner with the Highway Operations team to support Kaizen initiatives aimed at reducing damages and claims.
• Collaborate with carriers to minimize outstanding receivables.
• Ensure compliance by dealers and regional staff with Transportation claims policies, procedures, and the vehicle handling manual.
• Coordinate with Vehicle Distribution Centers (VDCs) to complete Critical Damage Notifications (CDNs) promptly for accurate vehicle classification and disposition.
• Align with Demand and Supply Management (DSM) to expedite the movement of vehicles, reducing dwell costs by directing Class 2 units to auction and Class 3 units to T-TEN or salvage.
• Lead management of Act Of God (AOG) claims and large loss incidents in partnership with Tokio Marine, DSM, and regional teams.
• Review and interpret damage reports from inspection companies, assigning liability to the appropriate business partner; analyze and distribute monthly quality KPI data.
• Notify carriers of damage assignments and negotiate final resolutions for disputed claims.
• Participate in truck and rail service reviews, providing quality performance feedback and strategic direction as needed.
• Prepare and submit weekly claim invoices for approval and process through Fresh Desk; collaborate with Accounting and Finance to correct errors and ensure accurate adjustments.
• Address dealer and regional escalations promptly, adhering strictly to TLS Transportation claims policies and procedures for claim dispositions.
• Coordinate with rail quality analysts on derailment incidents, overseeing vehicle inspections and disposition decisions.
• Monitor carrier damage KPI progress to ensure alignment with Hoshin objectives.
• Foster strong collaborative relationships with TLS teams at headquarters and in the field, transportation business partners, and external service providers.

Benefits

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level