Transportation Quality Claims Analyst

Toyota North AmericaPlano, TX

About The Position

Toyota Logistics Services is looking for a passionate and highly motivated team member to process and complete transportation damage claims. The successful candidate will have the ability to organize, communicate, solve problems and perform a wide range of strategic activities supporting the Rail, Truck & Marine transportation teams.

Requirements

  • 4-year college degree (supply chain or industrial engineering or business)
  • 2+ years of experience in automotive transportation and/or logistics
  • Expertise with Microsoft platform
  • Established Effective Project Management Skills
  • Ability to travel up to 20%

Nice To Haves

  • Experience in policy and procedure development and adherence.
  • Power BI, Tableau, Advanced Excel skills.
  • Executive communications experience
  • TBP panel certified
  • Advanced degree
  • Demonstrated skills in Strategic Thinking and Analytical Skills
  • Robust Communication and Organization Skills
  • Strong Problem-Solving Skills with proficiency in Toyota Business Practices (TBP) and JKK
  • Familiarization with TLS operations and value proposition

Responsibilities

  • Maintain and update Toyota Logistics Services (TLS) Transportation claims policies and procedures to ensure alignment with current Toyota standards.
  • Collaborate with the TMS warranty team to keep TLS Transportation claims policies and procedures for dealers in Claims Processing System (CPS) up to date.
  • Work closely with Tokio Marine to ensure timely resolution and disposition of damage claims.
  • Facilitate coordination with business partners to achieve claims resolution within 90 days, with a stretch goal of 60 days or less.
  • Partner with the Highway Operations team to support Kaizen initiatives aimed at reducing damages and claims.
  • Collaborate with carriers to minimize outstanding receivables.
  • Ensure compliance by dealers and regional staff with Transportation claims policies, procedures, and the vehicle handling manual.
  • Coordinate with Vehicle Distribution Centers (VDCs) to complete Critical Damage Notifications (CDNs) promptly for accurate vehicle classification and disposition.
  • Align with Demand and Supply Management (DSM) to expedite the movement of vehicles, reducing dwell costs by directing Class 2 units to auction and Class 3 units to T-TEN or salvage.
  • Lead management of Act Of God (AOG) claims and large loss incidents in partnership with Tokio Marine, DSM, and regional teams.
  • Review and interpret damage reports from inspection companies, assigning liability to the appropriate business partner; analyze and distribute monthly quality KPI data.
  • Notify carriers of damage assignments and negotiate final resolutions for disputed claims.
  • Participate in truck and rail service reviews, providing quality performance feedback and strategic direction as needed.
  • Prepare and submit weekly claim invoices for approval and process through Fresh Desk; collaborate with Accounting and Finance to correct errors and ensure accurate adjustments.
  • Address dealer and regional escalations promptly, adhering strictly to TLS Transportation claims policies and procedures for claim dispositions.
  • Coordinate with rail quality analysts on derailment incidents, overseeing vehicle inspections and disposition decisions.
  • Monitor carrier damage KPI progress to ensure alignment with Hoshin objectives.
  • Foster strong collaborative relationships with TLS teams at headquarters and in the field, transportation business partners, and external service providers.

Benefits

  • A work environment built on teamwork, flexibility, and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Team Member Vehicle Purchase Discount
  • Toyota Team Member Lease Vehicle Program (if applicable)
  • Comprehensive health care and wellness plans for your entire family
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, childcare, schools and more
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