Transportation Program Coordinator 165885

Universal Workforce Services • Indianapolis, IN

20h

About The Position

This detail-oriented, safety-focused position supports the processing of oversized and/or overweight (OS/OW) vehicle permits. The role helps ensure compliance with federal and state transportation regulations while promoting the safe and efficient movement of vehicles on public roadways. It requires analytical and organizational skills, strong regulatory knowledge, route analysis capabilities, and sound decision-making that affects public safety and infrastructure protection. The position involves high-volume customer interactions by phone and in person.

Requirements

• High school diploma or equivalent required.
• Two years of post-secondary education in business, communications, or a related field may substitute for work experience.
• Excellent verbal and written communication skills.
• Advanced understanding of wheel and axle weight configurations in accordance with federal bridge standards.
• Strong knowledge of permit classifications, vehicle configurations, and associated regulatory requirements.
• Working knowledge of applicable state transportation codes and Federal Motor Carrier Regulations.
• Ability to analyze routes using roadway, bridge, and width maps.
• Strong technical comprehension and ability to explain complex regulations in clear, everyday terms.
• High-level customer service skills in a fast-paced environment.
• Familiarity with call distribution systems and standard office technology.
• Understanding of ethics and confidentiality requirements.

Nice To Haves

• Relevant experience in regulatory compliance, transportation permitting, logistics coordination, or program administration.

Responsibilities

• Analyze and process routine oversized/overweight permit applications in compliance with applicable federal and state regulations.
• Manage a high volume of inbound calls and provide professional, knowledgeable customer service.
• Review and process company agreement applications to ensure regulatory compliance and good standing.
• Analyze and process special weight registration requests.
• Update routing data daily to reflect current road restrictions, detours, and closures.
• Communicate with carriers by phone, email, written correspondence, and in person to authorize permits, provide regulatory guidance, and resolve issues.
• Assist customers through telephone, email, mail, fax, and in-person channels.
• Coordinate enforcement and compliance efforts with law enforcement and regulatory partners.
• Collaborate with engineering and district personnel to coordinate superload routes and verify roadway restrictions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED