Transportation Patient Engagement Specialist
About The Position
The Transportation Patient Engagement Specialist transports patients to the facility and supports them and their families with compassion, respect, and strong customer service. The role requires an organized, proactive, adaptable team member who can work independently and collaboratively, communicate effectively with patients and coworkers, and maintain composure in stressful situations. The specialist follows dispatch directions and established safety, privacy, and care protocols while helping create a secure, clean, and healthy work environment. The listed schedule is Sunday 2 p.m.–9 p.m., Monday 10 a.m.–6 p.m., and Tuesday through Thursday 3 p.m.–11 p.m. Compensation is $16–$18.
Requirements
- High school diploma or equivalent, or equivalent experience.
- Valid, unrestricted driver’s license.
- Clean driving record for at least three years.
- Commitment to a drug-free lifestyle and responsible alcohol use.
Nice To Haves
- One year of prior experience working with substance abuse populations is strongly preferred.
- Crisis Intervention Training is strongly preferred.
- Personal passion or interest in substance abuse issues is strongly preferred.
Responsibilities
- Demonstrate the company’s values and mission.
- Communicate with patients and coworkers to improve service quality and patient satisfaction.
- Transport patients to designated areas at the facility efficiently and on time.
- Follow routing and scheduling instructions from the Dispatch Manager.
- Accompany patients inside the facility upon arrival and communicate drop-off information to the Receptionist and Dispatch Manager.
- Offer comfort and support to patients and their families.
- Protect patient confidentiality and keep sensitive information private.
- Follow protocols and procedures to ensure patients and their possessions are delivered safely.
- Use excellent driving capabilities and de-escalate situations when needed.
- Maintain a secure, clean, and healthy work environment.
- Routinely comply with HIPAA standards.
- Work as a dependable, independent member of the treatment team.
- Maintain flexibility in the work schedule.
- Be a committed team player willing to learn new skills.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
