Transportation & Parking Supervisor- Parking Operations- Full Time

Ocean Casino Resort•Atlantic City, NJ

16h•Onsite

About The Position

The Transportation & Parking Supervisor oversees daily operations of parking and transportation services to ensure efficient, safe, and guest-focused operations. This role involves supervising staff, managing schedules, addressing customer concerns, and optimizing parking and transportation resources to meet organizational goals.

Requirements

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Excellent organizational and multitasking abilities.
Strong communication and problem-solving skills
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Ability to stand and walk for extended periods of time and be able to move throughout the Casino/Hotel areas and work in various weather conditions.
Must possess valid New Jersey Driver’s License with clean driving record
Minimum High School degree/GED or equivalent experience preferred
A minimum of 2 years of appropriate experience and/or management training in Parking related positions
Strong background in customer service and team leadership.
The ability to effectively communicate in English (Read, Write, Speak & Understand).

Responsibilities

Coordinates with Baggage Handling to ensure proper movement of luggage.
Supervise valet attendants and valet cashiers
Monitor employee performance and provide regular feedback and coaching
Ensures the smooth and efficient traffic flow of the valet parking system and vehicle staging during peak times or special events.
Performs administrative functions including scheduling, associate evaluations, counseling, training sessions and operational procedures
Address and resolve customer complaints or inquiries regarding parking and transportation services.
Ensure a positive guest experience by maintaining professional and courteous interactions.
Provide regular updates to leadership regarding operational performance and challenges.
Handle unexpected issues, such as vehicle breakdowns, overcrowding, or customer disputes
Assists in all customer transportation services, including but not limited to limousines, buses, helicopter, etc.
Other duties as defined by the upper management team