Transportation Operations Manager

NFI Industries•San Antonio, TX

About The Position

The Transportation Operations Manager oversees facility operations and subordinate staff, ensuring freight is loaded and unloaded in accordance with established safety and cost standards. The role plans, assigns, supervises, and evaluates employee workloads and interfaces with terminal staff at all levels. The manager oversees day-to-day operations, equipment and personnel utilization, customer pickup and delivery requirements, regulatory compliance, productivity, planning, and problem solving. Working with the Transportation Manager and other leaders, the role develops operational plans, balances staffing, analyzes workload and labor needs, and recommends programs to improve transportation operations. It also requires understanding how daily decisions affect financial outcomes and developing familiarity with budgeting, forecasting, general ledger, Flash, and profit-and-loss information. The role supports hiring, onboarding, training, employee relations, performance management, and employee development. It communicates operational information, establishes project and individual performance goals, coaches and recognizes employees, conducts performance appraisals, and helps resolve employee relations issues with the Transportation Manager and Human Resources. The manager promotes safe, clean, and efficient operations; supports safety initiatives; maintains safety and sanitation schedules; conducts safety observations; oversees accident investigations and corrective improvements; and coordinates equipment maintenance with vendors or Fleet partners. The position may require irregular or extended hours, including nights, weekends, and holidays, depending on customer needs. The work environment may include variable noise, lighting, and temperatures, and requires access to all building areas without limitations.

Requirements

At least 5 years of supervisory experience in a supply chain industry.
Experience with applications such as TMW and People Net.
Working knowledge of Microsoft Office applications.
Working knowledge of transportation and mechanical equipment.
Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations, and willingness to become certified in one or more of these areas as needed.
Ability to work in a fast-paced environment.
Ability to handle changing priorities and exercise good judgment in stressful situations.
Excellent talent management and team-building skills.
Excellent verbal, non-verbal, and written communication skills.
Excellent customer service skills, particularly with external clients.
Excellent analytical and mathematical skills.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
Ability to work in environments with variable noise levels, lighting conditions, and temperatures, and access all building areas without limitations.

Nice To Haves

Bachelor’s degree in Supply Chain, Business, or a related field preferred.
Experience with seasonal workforces is a plus but not required.
Bilingual English/Spanish preferred at select locations.

Responsibilities

Manage day-to-day facility operations and subordinate staff, including supervisors, coordinators, clerks, spotters, and drivers.
Develop a strategic plan with the Transportation Manager for efficient, cost-effective utilization of equipment and personnel.
Oversee asset management, delivery and logistics, regulatory compliance, productivity improvement, planning, problem solving, project management, and communication with top-level management.
Ensure customer pickup and delivery requirements meet customer standards.
Audit compliance with internal and external standard operating procedures.
Ensure equipment is utilized efficiently.
Partner with other leaders to balance labor and maintain appropriate staffing levels.
Analyze workload in comparison with labor hours and equipment.
Plan long-term labor needs using sales, forecasts, and historical data.
Recommend programs to the Transportation Manager to improve transportation operations.
Understand how day-to-day decisions affect financial outcomes and learn relevant financial processes and reports, including budgeting, forecasting, GL, Flash, and P&L.
Communicate service issues, upcoming workload, and other pertinent company information to appropriate personnel.
Support hiring initiatives and ensure proper staffing.
Ensure new employees are onboarded, complete required paperwork, and follow a structured training schedule.
Produce and communicate project goals and individual performance goals that support operational success.
Maintain sound human resources practices with direct reports and ensure adherence to corporate and department policies and procedures.
Work with the Transportation Manager and Human Resources to resolve employee relations issues, discipline actions, problems, and terminations.
Provide feedback, coaching, guidance, and recognition to support employee skill development.
Participate in employee development and talent selection.
Model the corporate mission, vision, and values.
Provide regular performance coaching and feedback, prepare and present formal performance appraisals, and make recommendations and approve annual compensation increases.
Stay current on relevant information, tools, and systems as part of ongoing self-development.
Ensure safe, clean, and efficient work-area operations that meet service standards.
Support and participate in safety initiatives.
Implement safety and sanitation schedules to ensure compliance with corporate, DOT, OSHA, and FDA standards.
Conduct safety observations and coach employees on safety procedures.
Oversee accident investigations, assess root causes, and implement improvements to prevent associate incidents and injuries.
Manage equipment and coordinate its maintenance with local vendors and/or Fleet partners.