Transportation Operations Manager (52208)

C & S CHEMICALS INC•Roswell, GA

3d•$65,000 - $85,000•Onsite

About The Position

C&S Chemicals is seeking a Transportation Operations Manager to join our growing Operations team in Roswell, GA. The Transportation Operations Manager is responsible for the day-to-day dispatch, routing, and driver management of a dedicated fleet across multi-state lanes, while also helping to build and professionalize how the operation runs. This role owns daily dispatch execution: planning efficient, compliant routes, adjusting in real time to disruptions, and coordinating with outside carriers when internal capacity is committed. It also serves as the direct manager and point of contact for the driver group. Beyond daily execution, this position contributes to how the operation improves over time: helping develop SOPs, owning performance against KPIs (on-time delivery, driver utilization, loads per day, cost per load), and supporting the move toward more proactive dispatching and better dispatch/routing tools. This role requires strong communication and sound judgment under pressure, availability to drivers during off-hours when they are on the road, and a hands-on approach to turning process improvements into lasting practice.

Requirements

4+ years of experience in transportation operations, driver management, or carrier management
Hands-on routing or load-planning experience. You've built the schedule, not just worked it
Experience managing, coaching, or supporting drivers day to day
Working knowledge of DOT/FMCSA regulations, including hours-of-service rules, and how they shape dispatch planning
Comfort with dispatch/TMS software, ELD platforms, and standard office tools
Strong communication skills. Much of your day is on the phone with drivers, customers, and carriers
Ability to stay calm, prioritize, and make sound decisions when multiple issues hit at once
Willingness to be reachable after hours and on weekends when your drivers are running

Nice To Haves

Experience with tanker, bulk liquid, or hazmat freight
Experience in tendering freight to and managing third-party carriers
Familiarity with hazmat shipping documentation and placarding requirements
CDL experience or a driving background (helpful for driver credibility, not required)
A track record of improving how things run: processes you helped build, rollouts you led, or metrics you moved
Experience developing SOPs, KPIs, or performance reporting for an operations team
Experience evaluating or implementing TMS, routing, or dispatch software
Experience introducing new tools or processes to a team and driving adoption

Responsibilities

Build and manage daily dispatch schedules for a dedicated group of C&S drivers across multi-state lanes
Plan efficient routes that account for loading windows, delivery appointments, transit times, and DOT hours-of-service limits
Adjust dispatch plans in real time as conditions change: breakdowns, delays, weather, and customer reschedules
Provide hands-on dispatch coverage when members of the dispatch team are out of office or during staffing transitions
Serve as the direct manager and day-to-day point of contact for your driver group
Partner with HR to recruit and hire new drivers
Coordinate onboarding and training for new drivers; schedule ongoing training and refreshers
Coach drivers on performance, service, and professionalism; address issues early and fairly
Conduct performance evaluations and incentive reviews
Administer corrective action and discipline when needed, consistently and in line with company policy
Hold routine driver meetings to reinforce safety, policy, and operational updates
Monitor driver hours and availability to build legal, realistic dispatch plans
Support driver retention through consistent communication, fair load distribution, and responsive problem-solving
Ensure adherence to DOT, FMCSA, OSHA, and company safety regulations across the fleet
Conduct safety audits, ride-alongs, and driver observations
Support accident investigations, incident reviews, and root-cause analysis; put corrective actions in place.
Maintain accurate driver hours, HOS logs, and ELD/telematics records
Coordinate with the Safety Department on driver certifications, driver qualification files, and medical cards
Tender loads to third-party carriers when internal capacity is committed
Serve as the point of contact for outside carriers on active loads: pickup confirmations, in-transit updates, and delivery verification
Track outside carrier performance and flag issues
Act as the communication hub between drivers, dispatch, customers, and loading facilities
Partner closely with our CSRs and Account Managers to keep delivery schedules aligned with customer commitments and to get ahead of changes before customers feel them
Monitor trucks on the road and proactively communicate delays or changes to the teams and customers affected
Maintain accurate dispatch records, delivery confirmations, and daily status reporting
Review and approve driver timecards and PTO requests
Work with HR and Payroll to keep driver pay and time entries accurate and on time
Maintain accurate driver rosters and transportation documentation
Provide transportation reports, delivery metrics, and driver performance data to senior management
Work with the Director of Logistics to evaluate how we plan, route, and dispatch today and help define what better looks like
Help develop and document SOPs for the operation
Help us keep moving toward proactive dispatching, building plans as far ahead as customer demand and production allow
Own day-to-day performance against the operation's KPIs (on-time delivery, driver utilization, loads per day, cost per load)
Contribute to the evaluation of dispatch and routing tools and support implementation when we adopt one
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.