Transportation Operations Center (TOC) Operator

State of Oregon•Portland, OR

11d•Onsite

About The Position

The Oregon Department of Transportation is seeking a Transportation Telecommunications Specialist 1, also known as a Transportation Operations Center (TOC) Operator, for their Region 1 Operations & Emergency Services Section in Portland. In this role, you will oversee the daily operation of the transportation system, respond to incidents that impact travel, and coordinate internal and external communications and services. Your quick decision-making skills will be crucial for keeping field crews safe and enhancing the safety and mobility of travelers across Oregon. The department is committed to providing a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. They encourage applications from individuals of all backgrounds and abilities.

Requirements

Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
Must become LEDS certified and maintain current certification within 90 days of hire.
Must have a valid US driver license and an acceptable driving record.
Ability to type at least 35 words per minute (wpm) or 4500 keystrokes per hour is desirable.

Nice To Haves

A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.
Experience working with computer systems while using a multi-band radio system as well as other related software.
Experience with internal and external customers in person or over the phone who may be distraught, angry or confused.
Experience handling multiple tasks simultaneously and prioritize them.

Responsibilities

Monitor transportation system conditions, radio communications and weather conditions.
Implement incident and weather related response plans.
Receive, input and notify crews about maintenance or repairs.
Implement detour routes, including dispatching of staff and equipment.
Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans and TOC systems.
Maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.