Transportation Operations Center (TOC) Operator

State of Oregon•Portland, OR

1d•$4,312 - $5,988•Onsite

About The Position

The Oregon Department of Transportation (ODOT) is seeking a Transportation Operations Center (TOC) Operator to oversee the daily operation of the transportation system, respond to incidents that impact travel, and coordinate internal and external communications and services. This role is crucial for ensuring the safety and mobility of travelers across Oregon by utilizing quick decision-making skills to keep field crews safe. ODOT provides a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. They encourage people from all backgrounds and abilities to apply.

Requirements

Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
Must become LEDS certified and maintain current certification within 90 days of hire.
Valid US driver license and an acceptable driving record.
Ability to work extended hours, including nights, weekends, and holidays.
Ability to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
Ability to be restricted to a workstation for long periods, sometimes in a close working area.
Ability to work in an environment with noise levels caused by equipment and radio transmissions.
Ability to maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
Ability to handle routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.

Nice To Haves

Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.
Experience working with computer systems while using a multi-band radio system as well as other related software.
Experience with internal and external customers in person or over the phone who may be distraught, angry or confused.
Experience handling multiple tasks simultaneously and prioritize them.
Type at least 35 words per minute (wpm) or 4500 keystrokes per hour is desirable.

Responsibilities

Monitor transportation system conditions, radio communications and weather conditions.
Implement incident and weather related response plans.
Receive, input and notify crews about maintenance or repairs.
Implement detour routes, including dispatching of staff and equipment.
Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans and TOC systems.
Maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.