Transportation Officer - Veterans Affairs

Ingham County • Lansing, MI

1d • Hybrid

About The Position

Under the general supervision of the Veterans Affairs Director, the Transportation Officer is responsible for coordinating and arranging transportation for eligible veterans to and from VA Medical Centers. This role involves directing and assisting patients to appointments at various clinics and hospitals, acting as a liaison between the Ingham County Department of Veteran Affairs and VA Medical Centers staff, and providing assistance to veterans at these facilities. The position requires operating a multi-passenger van, coordinating home pick-ups for disabled veterans, and ensuring their timely arrival at appointments. Additionally, the officer serves as an advocate for veterans, handles inquiries, and maintains logs of daily activities and vehicle maintenance.

Requirements

• High School Diploma or its equivalent.
• A minimum of one year experience in passenger transportation.
• Must possess a valid Driver’s License for at least 5 years.
• Must have been licensed continuously for at least the past 2 years.
• Must possess a Michigan Driver’s License with a Class B, C, or P endorsement, and an excellent driving record.
• Ability to operate a passenger van safely and efficiently.
• Ability to drive in all weather conditions when authorized.
• Ability to work flexible hours, evenings and weekends as directed.
• Possess positive and professional attitude with strong communication skills.
• Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.
• Speak to others to convey information effectively.
• Read, interpret and understand procedures, rules, technical information, instructions and manuals.
• Hear and understand information presented through spoken words and sentences.
• Specific vision requirement includes close vision, distance vision, color and depth perception.
• Use hands to operate a computer, handle materials and operate equipment.
• Push or pull carts, reach with hands and arms forward, above and below shoulder level.
• Lift, move or carry objects, equipment and supplies weighing up to 35 pounds.
• Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.
• Stand and walk, climb stairs.
• Physical ability to set up and clean up facilities for special events.

Responsibilities

• Operates a multi-passenger van to transport veterans needing medical care to VA Medical Centers.
• Coordinates scheduled pre-approved home pick-up for disabled veterans, transporting them to appropriate clinics, and assures their arrival at the scheduled time.
• Makes house calls to pick-up disabled veterans, transports them to appropriate clinic, and assures their arrival at the scheduled time.
• Assists veterans on to and off of vehicle, includes pushing wheelchair up the van ramp, and securing wheelchair in safety restraint system in van.
• Serves as an advocate for veterans, directing patients to appointments at various clinics and hospitals, and handling various inquiries such as appointments, rescheduling, prescriptions urgent care and other communications between veterans and VA Medical Centers.
• Prior to departure from VA Medical Centers, locates veterans by checking clinics or communicating between veterans and the VA Medical Centers.
• Greets passengers and provides assistance with loading and unloading.
• Operates the shuttle van in a safe and efficient manner and complies with all traffic and safety regulations.
• Monitors vehicle’s condition and records malfunctioning items or damage on appropriate forms.
• Conducts pre-post trip inspections of the shuttle buses at the beginning and end of shift to ensure sound operating conditions.
• Monitors traffic and weather conditions and notifies the Director or supervisor of potential problems.
• Reports accidents or other safety situations to the Director or supervisor.
• Treats all veterans and their dependents in a courteous, friendly and professional manner.
• Maintains log of daily activities, includes entering data on home pick-ups, miles traveled and locations traveled to and from.
• Maintains preventive maintenance records on van and arranges for routine maintenance, following agency policies and procedures.
• Inspect equipment and supplies such as tires, lights, brakes, gas, oil and water reporting any problems to the Veteran Affairs Director.
• Assist office personnel with routine clerical duties such as answering phones, filing, and assisting veterans and their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED