Transportation Manager

Domino's•Hayward, CA

38d•Onsite

About The Position

This role is responsible for managing the Delivery & Service Department, leading a team, handling reporting and budgeting, ensuring routing, scheduling, and DOT compliance, and maintaining strong customer service relationships. The company is the world's #1 Pizza company and is committed to fair and equitable compensation practices, especially for postings in California.

Requirements

Minimum 2-year degree or equivalent professional work experience required
Minimum 3-5 years of progressive Transportation and Logistics experience with demonstrated success in operational management
Minimum 3-5 years of supervisory or management experience with proven ability to develop, lead, and direct team members in achieving organizational goals and objectives
Documented track record of managing transportation operations, fleet management, and logistics functions
Comprehensive working knowledge of Department of Transportation (DOT) regulations, compliance requirements, and safety standards
Advanced proficiency with Microsoft Office software suite
Demonstrated expertise in fleet management systems and routing optimization
Results-oriented professional with exceptional organizational, analytical, and decision-making capabilities
Demonstrated excellence in people management and team leadership
Strong interpersonal and communication skills with ability to manage stakeholder relationships
Valid Commercial Driver's License (Class A) required; or willingness to obtain within 90 days of hire
Must successfully complete background checks every third year on employment anniversary date

Nice To Haves

Bachelor's degree in Business Administration, Supply Chain Management, Transportation, or related field preferred

Responsibilities

Manage the Delivery & Service Department
Lead the Team: Establish and maintain a high-performing Delivery & Service team through strategic recruitment, comprehensive interviewing, rigorous hiring practices, and retention of qualified personnel
Ensure all team members possess the requisite tools, resources, and support to execute their responsibilities effectively
Conduct formal training sessions, provide ongoing coaching and constructive feedback, complete comprehensive performance appraisals, and make evidence-based recommendations for compensation adjustments
Address and resolve employee relations matters with professionalism and adherence to company policy
Provide direct support and guidance to team members to ensure operational continuity
Develop and implement departmental plans, policies, and procedures for the Delivery & Service department
Participate in mandatory annual Leadership & Development training sessions
Conduct safety briefings, team meetings, and quarterly performance reviews
Execute additional responsibilities as directed by management and senior leadership
Complete annual performance evaluations for all drivers and staff members
Reporting/Budget: Prepare and submit the annual Delivery & Service department budget to the Director of Supply Chain for formal review and approval
Review and authorize all departmental payroll submissions
Analyze cost statements to identify inefficiencies and implement cost containment strategies
Audit and approve all invoices from the vehicle leasing company
Oversee fleet performance management to ensure preventive maintenance schedules are met according to company standards and repairs are completed in a timely manner
Generate comprehensive Delivery & Service reports, including backhaul analysis and weekly key performance indicator summaries
Conduct monthly Comdata audits to ensure fuel compliance and cost control
Routing, Scheduling, and DOT Compliance: Develop, review, and optimize driver schedules to maximize operational efficiency and minimize costs
Perform continuous analysis of vehicle and driver assignments to identify consolidation opportunities
Analyze proposed schedules and rates, prepare and distribute schedule change recommendations, and submit detailed data analyses to the WRC Transportation team
Conduct systematic route analysis to identify and implement cost-saving opportunities
Perform route observations to verify driver compliance with company and DOT standards
Monitor delivery accuracy and implement corrective strategies to reduce mis-deliveries
Monitor driver hours of service through the onboard computerized system (PeopleNet) to ensure DOT compliance
Review drive camera footage to ensure compliance with company safety and compliance standards
Maintain and audit all driver logs and required documentation
Oversee the maintenance and accuracy of driver qualification files
Execute daily dynamic routing to optimize fleet operations
Prepare for and coordinate operational and transportation audits throughout the fiscal year
Conduct required route observations to verify drivers are performing duties safely and in accordance with company and DOT regulations (frequency determined by fleet size)
Maintain fleet appearance and operational standards
Customer Service: Establish and maintain professional relationships with franchisees, store managers, leasing company representatives, and other key stakeholders
Provide guidance to Delivery & Service team members on customer relations protocols and serve as a role model for professional relationship management
Respond promptly to customer complaints and concerns through the Slice of Pie system
Participate on the Transportation Advisory Board as assigned
Conduct site assessments at new store locations to evaluate delivery accessibility and report findings to senior management
Operate company commercial vehicles or straight trucks for deliveries or fleet maintenance as operationally necessary and when qualified