Transportation Manager Centerline

PACE Southeast Michigan•Burt Township, MI

About The Position

At PACE Southeast Michgan our employee experience is a combination of everything that’s unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for our participants and strive to make a difference. For several years, they have made us a Top Workplace in our area.

Requirements

High School diploma or GED required, Bachelors degree in business management or related field preferred.
Three years work experience in related field and/or supervision/management of five or more staff.
Must demonstrate basic computer competencies; able to develop competency with new software as needed

Responsibilities

Plan and manage the transportation of program participants to and from the Day Health Center
Plan and manage the transportation of program participants to medical appointments within the Day Health Center
Facilitate weekly staff huddles
Cultivate healthy bottom-up communication from team members to communicate appropriate information regarding participant tolerance while riding on Pace Southeast Michigan vehicles and or other related concerns.
Cultivate healthy top-down communication from leadership to team members to communicate updates as necessary
Must participate as a member of the Interdisciplinary Team (IDT) daily and collaborate to ensure best-in-class care for program participants
Participate in the monthly All Leadership Team meeting to provide updates on the department to the extended leadership team
Direct orientation of new employees in the transportation department; ensure that new employees are educated on all transportation policies and procedures and receive the necessary experience to complete the Trainee Checklist within the first month of employment
Maintain established departmental and system policies, procedures, and objectives, including but not limited to the following: Quality assurance program, Safety, Environmental and Infection control standards
Schedule and facilitate focused monthly trainings with all transportation staff and hold staff members accountable to attend meetings and in-services
Responsible for the human resources function within area of responsibility which includes but is not limited to the following: hiring, developing, training, and coaching of the transportation staff
As needed, ensure all driver credentials are submitted timely to Human Resources. Credentials include but are not limited to: Valid, unrestricted, Michigan Commercial Driver's License (Class B, Passenger endorsement), Valid CPR Certification, and Valid DOT Medical Card
Ensure that all staff always observes all traffic laws and regulations and reports any violations. Communicate necessary information regarding traffic violations or accidents/incidents to Safety, Fleet, and Training Coordinator
Assist staff in reporting and recording participant feedback using Improve PACE Forms (IPF)
Root cause, resolve and follow up appropriately on transportation related challenges reported by program participants and transportation staff within regulatory time frame
Proactively engage in process improvement to create new policies/processes and revise existing policies/processes to address transportation challenges
Ensure transportation staff completes any necessary documentation logs concerning vehicle pre-trip, post-trip, vehicle maintenance and safety maintenance
Maintain current pre-trip, post-trip, vehicle maintenance and safety maintenance logs as required by record retention schedules
Assure that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules.
Participate in and assist staff in completion of all necessary annual mandatory training and competency testing with regard to the performance of job duties
In conjunction with the Director of Transportation, develop and monitor the budget related to the Transportation Department
Develop and maintain transportation metrics as assigned
Conduct semi-annual and annual performance reviews for all transportation staff
Oversee and approve payroll time sheets bi-weekly
Performs other related duties as necessary, assigned or requested by Director of Transportation