Transportation Manager

Full House Resorts, Inc

30d

About The Position

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Wears and maintains all uniforms properly, including nametag and gaming
license.
2. Oversee/Manage all aspects of the Transportation Department staff. This
includes hiring, training, scheduling, performance management, etc.
3. Ensure all employees in the Transportation Department exhibit the highest
level of professionalism and customer service.
4. Ensure all employees in the Transportation Department are knowledgeable and
able to accurately answer all guest and visitor inquiries regarding the
hotel, casino, restaurants, promotions, events, etc.
5. Develops and maintains department policies and procedures to ensure the
department operates efficiently and prioritizes consistently and
appropriately.
6. Ensure all vehicles are cleaned and maintained appropriately.
7. Resolve and respond to all guest complaints in a timely and professional
manner.
8. Develop and maintain positive and effective relationships with all
customers and employees.
9. Inspect public access areas for cleanliness and appearance.
10. Work closely with Bellman to ensure guest luggage is handled appropriately.
11. Within the realm of the responsibility of the job, maintain a clean and
safe work environment. Perform duties in compliance with safety procedures,
including the use of safety equipment. Responsible for following safety
procedures, identifying unsafe practices or conditions reporting any unsafe
practices or conditions immediately.
12. Perform all responsibilities in compliance with various federal and state
regulations and in compliance with the Colorado Limited Gaming Act and
Colorado Limited Gaming regulations, Internal Control Minimum Procedures,
and all internal policies and procedures

Requirements

• Strong leadership skills with demonstrated ability to hire, train, coach, and develop staff.
• Excellent communication and interpersonal skills with the ability to engage positively with guests, employees, and vendors.
• Proven customer service experience with a focus on creating memorable guest experiences.
• Ability to handle guest complaints and resolve conflicts in a calm, professional, and effective manner.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of vehicle maintenance, safety standards, and transportation operations.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn property-specific systems.
• Must be able to work flexible schedules, including nights, weekends, and holidays, as business needs dictate.
• Must maintain a valid driver’s license with a clean driving record.
• High school diploma or equivalent required.
• Minimum of 3 years of supervisory or management experience in transportation.
• Demonstrated effective and diplomatic oral and written communication skills using English.
• Must have a valid and current State of Colorado Driver License with a good driving record.

Nice To Haves

• Bachelor’s degree in hospitality, business management, or related field preferred.

Responsibilities

• Wears and maintains all uniforms properly, including nametag and gaming license.
• Oversee/Manage all aspects of the Transportation Department staff. This includes hiring, training, scheduling, performance management, etc.
• Ensure all employees in the Transportation Department exhibit the highest level of professionalism and customer service.
• Ensure all employees in the Transportation Department are knowledgeable and able to accurately answer all guest and visitor inquiries regarding the hotel, casino, restaurants, promotions, events, etc.
• Develops and maintains department policies and procedures to ensure the department operates efficiently and prioritizes consistently and appropriately.
• Ensure all vehicles are cleaned and maintained appropriately.
• Resolve and respond to all guest complaints in a timely and professional manner.
• Develop and maintain positive and effective relationships with all customers and employees.
• Inspect public access areas for cleanliness and appearance.
• Work closely with Bellman to ensure guest luggage is handled appropriately.
• Within the realm of the responsibility of the job, maintain a clean and safe work environment. Perform duties in compliance with safety procedures, including the use of safety equipment. Responsible for following safety procedures, identifying unsafe practices or conditions reporting any unsafe practices or conditions immediately.
• Perform all responsibilities in compliance with various federal and state regulations and in compliance with the Colorado Limited Gaming Act and Colorado Limited Gaming regulations, Internal Control Minimum Procedures, and all internal policies and procedures

Benefits

• Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED