Transportation Operations Manager
About The Position
Chewy is hiring a Transportation Manager for the Outbound Transportation team. This role reports to the Associate Director, Regional Outbound Transportation. The individual will be responsible for directing Chewy hourly associates in the Transportation Coordinator and Switcher Driver roles, and serving as the onsite Transportation liaison to FC AMs and Oms. Responsibilities include meeting and exceeding established safety, quality, efficiency, labor, and engagement objectives. Success in this role requires passion for training, guiding, and supporting the team, recognizing their efforts and achievements, and the ability to find, analyze, and apply data in decision-making.
Requirements
- 1-3 years’ supervisory experience preferably in a logistics, warehouse, or distribution center environment.
- Excellent social skills, oral and written communication skills, and strong attention to detail!
- Capable in Excel, Word, Outlook, Webex, and High Jump.
- Ability to work a flexible schedule to include nights, weekends, and holidays as business needs indicate.
Nice To Haves
- Degree preferred.
- Tableau and SQL knowledge preferred.
Responsibilities
- Lead the scheduling of Transportation Coordinators (TCs) and Switcher Drivers to meet FC operational needs.
- Coordinate the safety, training, and certification of the Switcher Program.
- Train and mentor TCs to meet all safety, quality, and efficiency metrics (Recordable Incidents, CPT Compliance, Trailer Close Compliance, Not Tendered, UOMs, MNRs, BOLs, Trailer Status Reporting).
- Support the local carrier (FedEx, OnTrac, Purchased) relationship to provide daily service and quality feedback and address operational issues.
- Review and approve weekly Kronos employee timesheets and vendor invoices in Oracle.
- Handle employee questions and concerns and follow up with the intent to maintain a positive work environment and earn trust.
- Serve as the point person for our switch tractor vendor for day-to-day activities, unit hours reporting, and scheduling of preventive maintenance.
- Optimize fueling schedules with local vendors to reduce delivery charges.
- Complete vital documentation for supervising attendance, efficiency, behavior, and safety.
- Deep dive within a process and drive process improvements through associate feedback, analyzing data, and up channeling changes to acquire departmental goals.
Benefits
- 401k
- New hire and annual equity grant
- Medical/Rx insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Hospital indemnity insurance
- Critical illness insurance
- Accident insurance
- Parental leave
- Family services benefits
- Backup dependent care
- Flexible spending accounts
- Telemedicine
- Pet adoption reimbursement
- Employee assistance program
- Discounts including 10% off pet insurance and 20% off at Chewy.com
- Unlimited PTO (for exempt salary team members, subject to manager approval)
- Six paid holidays per year
- Paid sick and family leave (in compliance with applicable state and local regulations)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
