Transportation Manager

The Independence Center•Waukegan, IL

37d•Onsite

About The Position

This is a full-time position responsible for developing and maintaining the transportation program. The role requires knowledge of basic automotive and general building maintenance. Essential skills include maintaining positive rapport with members and staff, responding to emergencies, and possessing strong interpersonal, mediation, negotiation, and conflict resolution skills. The individual must demonstrate sound judgment, particularly regarding safety and dealing with aggressive members. Professionalism, a positive attitude, dependability, initiative, enthusiasm, tact, and sensitivity are crucial in all interactions. The employee is expected to learn, understand, and practice Independence Center protocols, policies, language, and skills. Strong communication skills (verbal, written, telephone, email, text, social media, etc.) are essential. The position requires the ability to work autonomously and as part of a team, be intrinsically motivated, flexible with priorities, and adaptive to changing work requirements, including punctuality and adherence to the work schedule. Proficiency in computer-oriented office environments and relevant software is necessary. Continuous improvement of job skills through training and education is expected. Some schedule flexibility may be required to meet deadlines, potentially including extended work hours at certain times of the year.

Requirements

High School Diploma / GED
A valid driver license and a good driving record.
Ability to pass required testing and remain in good standing with IDOT and PACE requirements
Minimum of one-year professional driving experience required.
Exhibits essential customer service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our agency.
Excellent phone and email etiquette skills.
Strong computer skills and ability to learn and work in many software environments

Nice To Haves

Knowledge and understanding of basic automotive maintenance
General building maintenance skills

Responsibilities

Provides transportation to and from the Center and to miscellaneous community locations for members on a daily basis.
Continually enhance pick up and drop off points and make recommendations for efficiency and to best serve members.
Ensuring that Independence Center’s transportation program and fleet operate optimally by providing safety education for drivers and passengers, and conducting safety meetings to discuss contemporary issues.
Trains all staff who will drive fleet vehicles on policies, procedures and safe operation of vehicles including IDOT/PACE regulations.
Performs inspections on all vehicles and determines needs for repairs and retiring old vehicles as well as sourcing new reliable affordable vehicles.
Performs vehicle maintenance. Performs in house or has serviced at outside vendors, necessary maintenance as outlined in vehicle manual and as required by IDOT/PACE regulations.
Performs internal and external cleaning, refueling of all fleet vehicles.
Maintains proper documentation for all vehicles (e.g. insurance cards, plates, vehicle registration, IDOT/PACE documentation, city stickers), and assures required documents are in/on vehicles at all times.
Organizes and maintain garage. Performs minor garage repairs and assess need and makes recommendation if requiring professional contractors.
Handles minor repair and maintenance items at facility. Including but not limited to: locking garbage cans, reeling exterior hoses in/out, changing light bulbs, battery replacements, etc.
Maintains key lockboxes and is responsible for key assignments to staff.
Courier mail/deliveries to Independence Center sites daily.
Submits and maintains any necessary reporting/documentation in regards to transportation program internally or to external funding or regulatory agencies/sources.
Other duties as assigned by Assistant Director.