Transportation Generalist - Monday through Friday 6:00am - 2:00pm

PDI•Ankeny, IA

1d•Onsite

About The Position

The Transportation Generalist provides administrative and operational support to the Transportation Department. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks effectively. The Generalist will handle clerical functions, coordinate pick-up and delivery appointments, manage scheduling information in the Prospero system, and assist with various administrative tasks related to warehouse management systems and order processing. Additionally, this position serves as a backup for other administrative roles within the department and handles customer inquiries regarding load tracking and invoicing.

Requirements

High school diploma or equivalent required.
Good verbal communication, phone, and interpersonal skills.
Strong administrative and office clerical skills.
Organizational, attention to detail and follow through capabilities.
Prioritization and multi-tasking capability.
Good computer skills with adaptability to multiple systems.
Spreadsheet and data entry computer skills.
Strong customer service skill with phone etiquette.

Nice To Haves

1 year clerical or office experience preferred.
Understanding of transportation logistics is a plus.

Responsibilities

Reports to work when scheduled and on time, adhering to company policies and departmental guidelines.
Performs clerical functions including filing, copying, posting, spreadsheet work, data entry, assembling and distributing paperwork, and answering phones.
Schedules and coordinates pick-up and delivery appointments for backhaul and contract freight orders.
Enters times, release numbers, and other pertinent scheduling information into the Prospero system.
Maintains customer scheduling information in Prospero, including entering and updating hours of business, appointment requirements, and time preferences.
Performs administrative functions for WMS and Prospero related tracking and closing orders.
Troubleshoots problems and makes modifications to effectively resolve issues.
Issues Com Data when needed.
Sorts and segregates all paperwork returned by PDI drivers each day and distributes paperwork to the proper areas of the office.
Serves as back-up for Transportation Administrative Assistant and Contract Freight Coordinators.
Handles and investigates past-due invoices.
Helps customers with inquiries about load tracking and invoicing errors related to paperwork.
Works closely with accounting to invoice customers.
Performs other duties as assigned by management.