Transportation Dispatcher

A National Transit•Atlanta, GA

7d•Onsite

About The Position

We’re looking for a reliable, detail-oriented Transportation Dispatcher to help keep our operations running smoothly. In this role, you’ll coordinate trips, assign drivers, and ensure all transportation services are delivered safely, efficiently, and professionally. This position is ideal for someone who thrives in a fast-paced environment, can multitask with ease, and knows how to communicate clearly under pressure.

Requirements

High school diploma or equivalent
2+ years of dispatch experience (transportation preferred)
Strong communication and organizational skills
Ability to multitask and stay calm in a high-pressure environment
Comfortable using computers and dispatch systems
Knowledge of local roads, airport procedures, and routing
Strong problem-solving and decision-making skills
Ability to work independently and as part of a team
Valid driver’s license with a clean driving record (must be insurable)

Responsibilities

Manage daily trip assignments to ensure all rides are covered and completed on time
Schedule and dispatch drivers for airport pickups, medical transportation, and charter services
Monitor trip progress and provide real-time updates (arrival, pickup, drop-off, etc.)
Communicate with drivers via phone, radio, and messaging systems
Serve as the main point of contact between drivers, clients, and internal teams
Input and manage reservations (calls, emails, and system entries)
Track vehicle and driver movement to ensure efficiency and accuracy
Review next-day reservations for accuracy (routes, stops, passenger details, special instructions)
Handle a high volume of incoming calls with professionalism and urgency
Assist with resolving service issues and rerouting as needed
Provide drivers with updates on road conditions, delays, or changes
Maintain daily dispatch logs and reports
Support shift transitions to ensure seamless operations
Foster a strong, customer-focused service environment
Assist with driver communication and accountability
Support operational improvements and team collaboration
Participate in trainings and team meetings
Step in to support driving operations in emergency situations if needed
Perform other duties as assigned